B1. Strengths One strength within Verizon Wireless call center is the willingness to help you get hired and start your career as a call center rep. for them. After applying someone from human resources usually reaches out to you the next day to come in and take the “maps” test. The test consists of mock call scenarios and a typing test. The test helps you get a better understanding of what the job consists of and what your day to day task would be. Being a call center rep. doesn’t require a college degree so it’s a great entry level positon and is available to a larger audience. Another strength the company has are the rewards they provide for being a top call center rep. and meeting all your metrics. Management understands that it’s not easy meting all the requirements but reward you for putting in the effort to meet the goals. Some of the rewards include …show more content…
Instead of seeing him on Verizon commercials saying the slogan he is now on Sprint commercials. In the Sprint commercials he’s stating that there is less than one percent difference in cellular data connection, but stating that Sprint is cheaper than Verizon. This is a huge threat to Verizon because not only are they stating the price and connection difference but they now have one of the main pieces Verizon used for their marketing tactics. Another major threat towards Verizon, their competition now have similar plans for a fraction of what they charge. Verizon never was known for their cheap services, instead their known for their great service so the price difference is a huge threat. Their competitors are also offering buyout options for customers wanting to break their contract with Verizon and start services elsewhere. The competition would pay the reaming balance on the consumer Verizon account to break the contract then the consumer would sign a contract with the