From chapter 8 in Stone’s book, the author states that the importance of using third story during the conversation, boils down the conversation skills specifically step by step, and introduces the scheme to prepare the “interval notes” in head including stories from both sides, impact/intent, contribution, feelings, and identity issues. To specifying how to practically and efficiently consider these factors during the difficult conversation, the author disintegrates these aspects into a difficult conversation check list, from sorting out what is happening to understand emotions and ground own identity, checking whether or not to raise the issue by clarifying the purpose, starting to negotiate with others by stating the third story, reframing other’s point of view to explore the stories from both sides better, to ultimately solving the …show more content…
The chapter 24 in Shankman’s book states that it is essential for a leader to fully express their capability and personality to the follower in order to receive the feedback as constructive as