Zappos is only fit for certain people. Their company culture is unique. The company decided what the corporate culture needs to look like and supports that culture through Human Resources and management. Zappos has ten core values, they are; • Deliver WOW Through Service • "Embrace and Drive Change • "Create Fun and A Little Weirdness • "Be Adventurous, Creative, and Open-Minded • "Pursue Growth and Learning • "Build Open and Honest Relationships With Communication • "Build a Positive Team and Family Spirit • "Do More With Less • "Be Passionate and Determined • "Be Humble" These values are incorporated in the day-to-day work environment and are reinforced with interactions between employees, visitors, customers, and partners. The Human Resources …show more content…
This allows the employees who are not participating in interviews to meet the prospective employee informally. Zappos takes cultural fit seriously and hires slowly. Months can pass between the first interview with an HR recruiter and an actual job offer. If a potential employee fails to pass the cultural fit interview, he or she is not invited to meet the manager. Interviewers have developed five or six behavior-based questions that show a candidate's resemblances with each of the Zappos core values. This approach to interviewing allows interviewers to evaluate a candidate's potential ability to fit within the culture and to show the necessary skills. Every interviewer gives specific feedback about a candidate, whether it’s in the form of vote or written opinions. New hires expect to spend their first three to four weeks working phones in the call center to improve their customer service. Zappos does not hire seasonal employees, so all employees are expected to sign up for shifts in the call center at busy times such as holidays. After completing their time in the call center, Zappos offers new hires $3000 to leave the company. If you deny the …show more content…
Examples of activities are cook outs, picnics, bowling, and games. At Zappos, managers fire and hire, but with the support of HR. They also do performance evaluations to reinforce culture and create career paths within their department for those who go above and beyond. Employee feedback is openly accepted at Zappos. Zappos has a culture book that is written by employees every year. It details how people feel about the Zappos culture and how they reinforce and develop the culture every day. Statements attributed to employees emphasize and reinforce the Zappos culture. Zappos gives these culture books to anyone who tours the company or writes an email to the company and asks for a copy. Zappos provides tours of the company in Henderson, NV. They have an employee who organizes these tours and the company will even pick you up at the airport and bring you to their location if you've arrived in town for the tour. Tourists get to meet employees, see the decorated work areas, observe daily business, and ask questions about the work environment and culture. Guests are greeted at every corner by ringing cowbells,