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The importance of listening in communication
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contacted insd and reviewed claim handling, insd shared his experience and felt that he needed to rate the service he received based on the overall handling, he felt that the adjuster who inspected the vehicle was wonderful as was the others throughout the process but being a firefighter and being responsible for communicating information and it being logged he was upset that all information regarding the clmt was provided at FNOL and why it was not recorded and communicated was not acceptable. He did not want to wait to get vehicle fixed for fear of rust developing on vehicle and had to pay the $500.00 deductible He indicated we did not contact his witness who was a Pastor and should have been contacted. reviewed file that we did contact the witness who provided the correct tag information and we were able to locate the information for clmt based on that
University of the People PSYC 1111-01 Learning Journal Unit 4. Effective communication between healthcare providers and patients is crucial to quality health and social care. This improves the overall well-being of the patient and helps build solid relationships with the patient, their family members, and colleagues. As Lee (2021) puts it, effective communication within healthcare settings can directly or indirectly impact the care provided and the relationships built.
Outcome 5: Use Basic Communication and Collaborative Skills to Optimize Patient Outcomes Brenen Dapkiewicz NU 311 Fundamentals of Nursing Practicum Washburn University School of Nursing Knowledge Q1: Describe how you utilized several communication skills you were introduced to in class. During my long-term care experience last Friday, I was exposed to many forms of communication. There was non-verbal communication, where you could just see that a patient was maybe anxious or content.
individual, thereby keeping other staff informed and aware of current situations within the workplace. Also it is important that the information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.
Driscoll (2000) model) consists of three stages (What, So what & Now what) completing one cycle help me to improve my caring practice continuously and learning from those experience for better practice in the future. The cycle starts with a description of the situation (“What”), which include analysis of the incident. “So what” evaluate the experience, including the analysis to make sense of the experience, and the final stage “Now what” is a conclusion of what else could I have done better and an action plan to prepare for, if the similar situation arose again. Baird and winter (2005) gave some reasons why reflection is required in the reflective practice. They highlighted that a reflection could generate the practical knowledge, help to adapt
Introduction Nursing is provision of professional care to individuals, families, and communities in order to make them attain, maintain or recover optimal health and resume the good quality of life. Other than the receiving professional training and possessing well-trained therapeutic skills, nurses should also have good ability of interpersonal communication, because during the process of therapy, large amount of communications are involved in it. Nurses and patients will experience an inter exchange of information between each other so as to reach their mutual goals. Hildegard E. Peplau raised the theory of interpersonal relations, the theory explains the phases of interpersonal process and nurses’ roles in different phases, encouraging
An excellent communication skill between nurses and patients is essential for the successful outcome of individualized nursing care of each patient. The ability to communicate
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
Communication can be split into different categories, namely • Verbal communication • Non- verbal communication • Written communication Effective communication involves minimising potential misunderstanding and overcome any barriers in the communication process. We make use of multiple communication channels , for example face to face conversations, telephone calls, text messages, emails, brochures etc. Choosing an appropriate communication channel is vital for effective communication, as each channel has different strengths and weaknesses. Written communication is always useful as a way of recording what has been said.
Interpersonal skills in the healthcare industry are very important because it leaves a first impression of who you are. Interpersonal skills are those essential skills involved in dealing with and relating to other people, largely on a one- to-one basis and Interpersonal skills are important tools and the medical profession should aim to acquire and develop them (Libyan, 2007). It is also important to note is your appearance and your attitude is good for building of trust between health workers professionals and their clients. Interpersonal skills are applied in the healthcare environment on a daily basis. Some good qualities of interpersonal skills in the health care profession are nonverbal communications, dealing with conflict, decision making and problem solving.
Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having
According to Bramhall (2014), Effective communication one of the basic skills of nursing staff, which enhances patient care. Add to this the communication plays an important role in showing empathy and thus it becomes easy for the patient to report positive experiences or even the bad ones. I think that the most important things are to communicate not only with the patient but also with healthcare team members. In addition, nurses need to be able to communicate successfully with all member of the health care providers and to provide and give the full information about the patient
How does poor communication impact on patient safety? Poor communication can lead to injuries and complications through miscommunications and factors that impacts on the quality of care being delivered. Reduced team cohesion which occurs with poor communication is particularly detrimental to patients with chronic conditions as they are effectively treated with different health care professionals.
For communicating in this situation I should promote active listening and open questioning. This should help me to find out as much information as possible which should lead to a more thorough conclusion. Also clear and concise interaction with other professionals like the multi-disciplinary team is highly important. To solve a lot of problems that may arise when caring I will need to show assertiveness and good advocacy skills.
1. Create a 2 -3 page reflective development paper answering the following questions: A. In what way(s) is communicating with someone from another generation different from communicating with a member from your own generation? In workplace everybody comes together in efforts toward some organizational goals, they bring their individual cultural, moral beliefs and ethical principle. Workplace is becoming more and more diverse generationally, it is important to understand how generational gap impact communication.
