Belks Department Store Interview Questions

As the new store manager hired to fix the issues happening within a Belks Department Store, I would first interview the 30 employees. During these interviews, I will determine what type of employee each individual is. If I feel that an employee is not an “A” tier employee, they will be dismissed. Some of the questions asked during this interview will be simple, such as “why did you choose to work for this company?” to “what would you change about this work environment?”. The remaining employees will be properly trained in their department area. To enforce that these employees are getting the proper training needed, the HR department will also be getting retrained. I will bring them all in to meet with, and we will set clear goals on how HR

There needs to be a framework set for ethical policies and good practices within the workplace. I will review any old set policies, and change or update anything I or the HR team feel could be implemented. However, the important base policies will set an emphasis on no discrimination or harassment towards any employee, to ensure employee safety. We are trying to prevent any workplace violence from occurring, and we need to let all employees know aggressive behavior is not tolerated. If our employees feel that they are safe, they can focus on the work that matters. Another thing to focus on is employee engagement. This refers to their state of mind when relating to their work performance, and the biggest measure of this is behavior. Employees who are disengaged have lower productivity rates, feel dissatisfaction with their role, lower work quality, and can have bad attitudes. Overall, a disengaged employee will hurt the company, not benefit. I feel that the biggest way to fix a disengaged employee is to prevent this from happening if possible. An employee needs to feel that the work they do is important and valued. This is not only the HR department's job but mine as well. There will be values and missions set for the company, to deliver outstanding customer service and provide an enjoyable shopping experience for customers. There also needs to be a

A small step that we can take is to keep the store clean and organized. When inventory is not well organized, especially valuable items, it makes it easier to take them without noticing. A simple way to discourage shoplifters will be by having an employee greet everyone as they walk through the door. Having employees walk around the store, and ask customers if they need help with anything in a nonconfrontational way provides better customer service and discourages shoplifters. As a department store, there are times when it will get busy so employees should try and keep notice of when things need to be restocked, reorganized, etc. The best way to stop shoplifting is to prevent it from happening. However, there are only so many employees that can do this, so there will be new security guards hired. These security guards will be assigned to the exits of the store. I will install a new security camera system and mirrors along corners that are harder to see. Occasionally one of the security guards can check the cameras and make sure that everything is in order. However, should a customer be caught stealing we will have video evidence. The presence of these guards, cameras, and mirrors is enough to deter a few potential shoplifters. However, should this continue to be a problem then the consequences of shoplifting from the company will be prominently posted. Especially in dressing rooms, having