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Brannon Active Listening Summary

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Branson discusses with Mashable how important it is to listen. The interactive approach that Branson is taking with his customer’s is very personable. Although anyone can listen, it is very important to know what is meant by actively listening. Through listening you are able to determine the needs of your customer’s, which is the primary resource in customer service (Lucas 168). That is a how Branson is able to get a real response from his customers, whether it is good or bad. There are phases in an active listener, which are the following. Hearing, attending, comprehending and responding (Lucas 170 -171). One of the most important things to remember when listening is not to talk, but rather let the customer finish talking before you interrupt (Lucas 185). …show more content…

Which provides service for over 50 location across the United States, Europe and Asia. Mark Morano is responsible for Customer relations and he has developed a program called The Voice of the Customer. Through this program it allows the customer to provide feedback openly as a one way conversation. Morano states “It’s how you respond to challenges and make improvements that will influence customers’ decisions on products and services - their decisions are based on experience. We don’t want to lose customers because we didn’t listen and respond. So, that’s very important for us ("Listening to the Voice of the Customer." Nuclear Plant Journal). Something so simple yet so complex, that is listening. Through this primary step it will determine what kind of service a customer will

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The Serial podcast narrated by Sarah Koenig. Tells a story about a teenage boy Adnan Syed who was falsely accused of the murder of his ex-girlfriend Hae Min Lee. For the past months tuning in on this podcast I have not been convinced that there is any physical evidence, or anything that can in fact draw Adnan to this crime. The evidence is indeed flimsy. I have come to the conclusion that with the lack of evidence that Adnan is indeed innocent.

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Damon Cann: Electronic vs. Paper Voter Guides and Citizen Knowledge Cann began his presentation by describing how political knowledge is decreasing. Specifically, only 50-percent of college students can identify the term lengths of U.S. Representatives and Senators. Cann explained that while someone can say that it is impossible to know every subject, such as chemistry, politics may be more impactful on a daily basis than chemistry. Citizen knowledge matters because it is essential in the political process. Cann theorized that a possible solution to counter a lack of political knowledge is a neutral voter guide that is typically state sponsored.

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In this assignment i will be explaining how focusing on customers and how providing really good customer service is important in retailing. I will also be looking into the various ways customer service and sales techniques have changed in Tesco. To conclude, i will analyse the impacts made from different customer services and sales techniques in Tesco. As my selected business, i have chosen Tesco.

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Jenifer demonstrates good listening skills. She usually listens to others and allows them to make their point. She often takes time to demonstrate her understanding of a process. If Jenifer does not understand a process or policy, she will ask the appropriate questions and will provide constructive suggestions or ideas when appropriate. There was an incident earlier in the year with a co-worker which got out of hand and resulted in a written disciplinary report for insubordination on 12/5/14.

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Customer service is a phrase that is used out of context on a regular basis as it is considered the area where you go to complain and return things. On any given day stories can be heard about an awful service experienced by a neighbor, co-worker, or a total stranger whether it was due to the lack of product or the lack of professionalism of the workers. While there is nothing the listener can do immediately, the information does not go unnoticed as “word of mouth” is a very important tool used in the business industry. ‘A career in retail is a fast pace and ever changing one according to Dunne, Lusch, & Carver, ( 2011, p. 34). With so many competitors in every sector of retail there is no wonder as to why customer service is ecspecially

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A customer service focus is one of the first, and one of the more important, critical elements of customer service. It means meeting the customer’s expectations, beating them isn’t mandatory but is a bonus. For example, greeting customers on entry or answering a phone call or email with haste is a good way of making a customer feel wanted or important, which can play a big part in their expectations. The customer service

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1-Get the other person’s attention before you begin communicating with them 2-Communicate clearly and directly so that you get your message across 3-Adapt the way you communicate to a service user’s needs so that they are able to understand you 4-Use empathy to try and understand the other person’s needs, point of view or the way they might be affected by what you are saying to them

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Task oriented listening intently is to understand the information so you can make A on the test. One or two of these guidelines can be very helpful to have a good listening habit. The importance of having an interest in conversations plays a key role. If you are listening to, be knowledge of the information, it can be good to build a defense. If someone actually wants to learn, they will ask a lot of questions till they grasp the information.

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One of their key strategies in meeting this goal is a focus on customer service in order to create an experience for its consumers. Another one of their strategies is to ignite their emotional attachment with consumers. They also have

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Whereas, poor listening skills impede communication. The textbook discusses several types of listeners. The first is the faker, the faker only pretends to be listening. The best way to discover if you are dealing with one of these types is to randomly quiz them on the things that you have communicated to them. Next, is the dependent listener, this type of listener only listens to please the speaker.

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Reflection on the 5-Days Journey to Become a Better Listener Throughout the 5-days practice of active listening and basic attending skills in daily conversations, it was easiest for me to practice empathy. I found it easy to perceive the situation through others’ eyes and perspectives in order to capture the accurate meaning when I was nonjudgemental and listened attentively to others. As a result, I was able to develop empathic rapport in which I accurately sensed and understood others’ concerns as well as feelings as compared to when I conversed without empathy, allowing my presumptions to affect my interpretation of others’ meaning due to the need for others to agree with my worldview. Besides that, I was able to practice basic empathy, which is the second level of empathy where I paraphrased

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Basically, you should listen twice as much as you talk. Besides making the speaker feel valued, it also makes you, as a listener, seem reliable and courteous. Most importantly, listening more than talking helps us learn and grow as individuals, because you can learn from what others have to say, and are also exposed to various thoughts, ideas, and experiences. Through effective listening we learn to ask better questions, and are given room to read and understand body language, which can be very beneficial to all types of relationships. Listening also helps you understand your responsibilities across various levels of your life, and improves the overall quality and communication in your both, your social and personal

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Customers will be a loyal customer if their opinions and needs are met by a company. I believe this is the most important building block. I have worked as a manager of a retail card and gift store in Wantagh for the past five years. Throughout my five years, I take great pride in the customers that shop with us. If there is something that I can do to help my customers or order them a certain product, I don’t hesitate.

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Listening breaks down the barriers between individuals by paving the way for mutual understanding and cooperation. Good listening prevents communication gap and facilitates a fair grasp of the objectives and priorities of individuals and institutions. Attentive listening prevents the need for repetitions and thus save precious time. Normally, people listen to improve their knowledge, to obtain information, to follow directions, to be able to solve problems, to share experiences and feelings of joy and sorrow, to express opinions, to give judgments, and finally to learn new

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