Jenifer demonstrates good listening skills. She usually listens to others and allows them to make their point. She often takes time to demonstrate her understanding of a process. If Jenifer does not understand a process or policy, she will ask the appropriate questions and will provide constructive suggestions or ideas when appropriate. There was an incident earlier in the year with a co-worker which got out of hand and resulted in a written disciplinary report for insubordination on 12/5/14. During this conflict, Jenifer spoke very inappropriately to her manager and co-worker. Since this incident, I think Jenifer has improved her overall attitude; however, I would like to see Jenifer continue to express her frustrations in a more positive