Design thinking process:
A design thinking process has different steps (mode) that should be covered by the think design thinkers to analyze and solve what they think are the problems in the society or in a workplace. These modes are useful because they help to analyze the situation and offer solutions. For example, there is some mode of design thinking process are empathize, define, ideate, prototype and test mode (Institute of Design at Stanford, n.d.). In addition, fromBootcamp Bootleg’s article, I learned different techniques to use while conducting interview or steps to follow by the time you are preparing for your interview. I have also learned different tool which can be used to empathize with the end users (Institute of Design Stanford, n.d.). I have also realized that in order to have a strong point of view, you need to identify the users and their needs (Plattner, n.d.). This article by Plattner was helpful because it helped me to work on my point of view.
Empathize mode: this mode are the
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In test mode, you have the opportunity of understanding your users if they like or dislike your solution. Furthermore, the test mode, the design thinkers worked on refining the point of view (Dschool.stanford, n.d.).
Communication Problem in my workplace
In my workplace, we have sales agents who are facing the problem of expressing their ideas because of having English language problems. This problem prohibits them from communicating easily with our managers who don’t speak Kinyarwanda. In addition, our managers who don’t speak Kinyarwanda while they have to interact or work with Kinyarwanda speakers are facing different challenges in their daily working. It means that sales agents and managers are not communicating effectively because of the language barrier.
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