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Draft Development Plan

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Recommended: Sources of conflict in organisational behaviour

Assessment 2
1. Using the document and the development plan brief, prepare a draft development plan for senior management to consider.
Australian Hardware Sales Development Plan Draft
Introduction
The senior management at Australian hardware has recently faced turbulence in its sales activities due to lack of integration in its current online and retail sales strategies. This turbulence has been creating major issues within the customer service department as well as sales department at Australian hardware. In context to this, the development plan is built to deal with this major issue and provide an optimum solution to the above problem. The current plan involves communication strategy, stakeholders for the development plan, needed resources, …show more content…

Managing director for retail operations (Rob Schneider): She would be responsible for effectively managing the communication and relationship with the retail outlet.
Human resource manager (Robert Downey): She would be responsible to encourage employees to work effectively as per the requirement of the development plan.
Customer service manager (Sara Michelle): She would be responsible for the sound management of customer service systems. Sales manager (Matt LeBlanc): He would be the one who will be held responsible for developing effective sales strategies and implementing them.
Stakeholders
The stakeholders for the current development program include:
Board of directors: They would go for program that can prove fruitful for the growth of company.
Customers: They would fall for the best kinds of products and commodities.
Managers: They would need appropriate and effective communication …show more content…

The intense cold war between retail and online store teams can only be resolved when the firm executes current development plan (İkinci 2014). Also, this would help company to attain its business objective of attaining hike in its annual sales by 15% over the period of next five years. References
Danish, R.Q., Munir, Y., Kausar, A., Jabbar, M. & Munawar, N. Impact of Change, Culture and Organizational Politics on Organizational Learning. Review of Contemporary Business Research. 3 (1), pp. 115-126.
İkinci, S.S. (2014). Organizational Change: Importance of Leadership Style and Training. Management and Organizational Studies. 1 (2), pp. 122-128.
Kotter, J.P. (2012). Leading Change. Harvard Business Press.
Longe, O. 2015. Impact of Workplace Conflict Management on Organizational Performance: A Case of Nigerian Manufacturing Firm. Journal of Management and Strategy. 6 (2), pp. 83-92.
Oni-Ojo, B.E., Iyiola, O. O. & Osibanjo, A. O. 2014. Managing Workplace Conflicts in Business Environment: The Role of Alternative Dispute Resolution (ADR). European Journal of Business and Management. 6 (36), pp.

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