Therapeutic communication is an interaction between a nurse/ healthcare worker and a patient that helps advance the physical and emotional health of the patient by using verbal and nonverbal communication. Therapeutic communication is an active process. This communication is an important part of building a healthy interpersonal relationship, explains "Psychiatric Mental Health Nursing" .Nurses, mental health professionals and other health care professionals use therapeutic communication to educate the patient or to elicit information for analysis. The nurse uses various strategies to help the patient express their ideas and feelings in a manner that establishes respect and acceptance. This, in turn, enhances the patient 's comfort levels, encourages a feeling of safety, and increases their trust in the nurse. That 's because good therapeutic communication helps the patient feel that someone truly …show more content…
Open ended questions are a good way to obtain fuller information, rather than a closed ended question that requires more than a simple yes or no answer. This therapeutic communication technique is particularly useful when the nurse wants fuller and deeper information from the client and wants to know the patient’s feelings and beliefs about their current health situation. Closed ended questions are useful when the client is cognitively impaired or they are on mechanical ventilation with intubation and not able to speak with the nurse and others. Nontherapeutic communication, like giving false reassurance or sympathy or just asking “why” questions, verbally or nonverbally, can make patients feel defensive. If we try to make assumptions about his/her feelings, we might jump to the wrong conclusions. Here are two examples of non-therapeutic communication: Changing the subject (interrupting/introducing a new topic), Giving unsolicited advice (telling the client what to do, making decisions for the client, implying that the client cannot handle his or her own life
This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication.
3. What are the nursing interventions that can be implemented to facilitate communication between the client and her
This is extremely important as clearly this will lead to a better practitioner-patient rapport and supports the statement by the NMC code which says that using a range of verbal and non-verbal techniques is the best approach to meeting a patient’s personal and health
Although it takes time to build this connection between patients and nurses, this therapy
I believe as future therapist nonverbal communications can make or break you. I have had patients that wanted to give me attitude and wanted to be hard to deal with, but I always made it a point to redirect them and change the session around in a positive way.
1.1 Identify the different reasons people communicate • To express wants/needs • Being social with peers • Asking questions • To express emotions and feelings 1.2 Explain how communication affects relationships in a work setting Communication is vital in a care setting, it can affect all aspects of care. In particular, communication can affect the relationships with service users and other colleagues. When effectively communicating with colleagues, managers or health professionals, will ensure that ideas and opinions are understood. In a care setting, it is a requirement to use teamwork and communicate effectively.
1.1 - Identify the different reasons people communicate People communicate for a range of reasons, which include; share ideas/information, express needs, socialise, express emotions, share experiences, receive support. 1.2 - Explain how communication affects relationships in the work setting Communication is essential in the work setting as it allows individuals to express their needs, to ensure action is in place to meet these. to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 - Explain ways to manage challenging situations
Proper communication skills can decrease stress related to the miscommunication of ideas. It has been shown that “communication plays a key role in the diagnosis, care and treatment of patients” (Khademi et al., 2021). Continuing with the angry family member scenario, the nurse should encourage the family members to express their feelings and the nurse should acknowledge what has been discussed. This shows that the nurse is displaying positive, interpersonal communication by providing compassion and active listening.
As a leader within my fraternity, I've performed and practiced therapeutic communication without even being aware of it. This week I was able to active listen to patients, such as a patient who explained his glaucoma to us and how it was partially fixed, but a complication arose that needs to be assessed and stabilized. I also was able to sit down and talk with a patient before her bath to see what she wanted to wear. Asking open ended questions, active listening, being silent to give her time to respond, etc. enforced my therapeutic communication within the healthcare setting. A non-therapeutic bias I've come to realize is that instead of talking to the patient, I communicated to the nurse instead.
During my initial interaction with the client, in order to build a therapeutic alliance, client’s concern is explored. By facilitating an atmosphere of trust and offering a sense of hope encourages the engagement which forms the basis of a good therapeutic alliance. Strengths and empowerment are emphasized during the session by use of various communication skills such as probing, active listening by use of appropriate posture, eye contact and facial expression, paraphrasing, reflective feeling, and positive reinforcements. I was also able to demonstrate openness and maintained an empathic response, which was useful in establishing rapport with
Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having
This caused me to explain the question in a different format that she could understand. 3. Identify and describe the therapeutic communication skills you utilized during your visits. (Remember to use a reference, a reference citation is required).
According to Julia Wood (2004), “communication is a systemic process in which individuals interact with and through symbols to create and interpret meanings. However, Sheppard (1993) suggests that, in the nurse–patient relationship, communication involves more than the transmission of information; it also involves transmitting feelings, recognizing these feelings and letting the patient know that their feelings have been recognized (M, 1993)”. It is a two way process. The patient conveys their fears and concerns to their nurse and helps them make a correct nursing diagnosis.
The key to establishing a trusting relationship is the integration, usage, and mastery of therapeutic communication skills (Belcher & Jones, 2009).Due to the high importance of effective communication in mental health nursing, it is essential in therapeutic interventions. (Peplau, 1952) states that effective interpersonal skills are central to a mental health nurse’s ability to form a sound therapeutic alliance and to the role of mental health nurses. Excellent interpersonal aptitudes are what every mental health nurse needs to communicate effectively with clients. Active listening is more than just hearing what the client has to say, nurse must be actively engaging with the client, physically, emotionally and mentally. Effective listening is therefore a cognitive, behavioural and an affective process (Arnold and Underman Boggs,
The two key topics in class in the last weeks, for me. Two of the most relevant topics developed in the last weeks were: non-verbal communication and the barriers to communication. Everytime we communicate with another person or group of people, we have to take into account some factors other than what we are actually saying that can affect how the message is going to be received: body language, tone, intonation, facial expressions, and others; this is what we understand for non-verbal communication. As we saw in class “55% of communication is body language, 38% is the tone of voice, and 7% is the actual words spoken.”