Explain The Areas Of Customer Service Knowledge Of The Area And Ability To Multitask

Customer service, knowledge of the area, and ability to multitask are all areas of skills that I believe I can bring to the Desk Team. Working for the past four years in customer service has given me experience making the customer happy and helping them with their problem. I can listen to the dilemma and figure out how to go about fixing it. This also goes along with my job as a Resident Assistant and knowledge of the area. My training has taught me who needs to be called in a situation and how to deal with crisis. I believe these two abilities will help the Desk Team because I will be able to assist residents who come to the desk by knowing the next step, whether that be calling someone, appointing them to somewhere on campus, or by giving

Engaged listening means you are paying attention to the words someone is saying and questioning to show you are attentive and to clear up any confusion. Body language is another important component of communication. If you have bad body language, others can perceive you as being unfriendly. This is not a good quality to have, especially working at the desk and needing good customer service. You also need to be able to read others body language because that can help you better understand how they are feeling about the situation. Open-mindedness is also good to possess because it allows you to see a situation from the other person’s perspective. If someone comes up to you with a problem, you need to see it from both sides and not misjudge a scenario. Lastly, communication is more successful when you have confidence in what you say. This can be knowing all the information you need to assist in a situation or just figuring out what you are going to say beforehand. Successful communication emerges from confidence in what you are saying, an open-mind, noticing body language, and being an engaged