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Explain The Areas Of Customer Service Knowledge Of The Area And Ability To Multitask

572 Words3 Pages

Customer service, knowledge of the area, and ability to multitask are all areas of skills that I believe I can bring to the Desk Team. Working for the past four years in customer service has given me experience making the customer happy and helping them with their problem. I can listen to the dilemma and figure out how to go about fixing it. This also goes along with my job as a Resident Assistant and knowledge of the area. My training has taught me who needs to be called in a situation and how to deal with crisis. I believe these two abilities will help the Desk Team because I will be able to assist residents who come to the desk by knowing the next step, whether that be calling someone, appointing them to somewhere on campus, or by giving …show more content…

Engaged listening means you are paying attention to the words someone is saying and questioning to show you are attentive and to clear up any confusion. Body language is another important component of communication. If you have bad body language, others can perceive you as being unfriendly. This is not a good quality to have, especially working at the desk and needing good customer service. You also need to be able to read others body language because that can help you better understand how they are feeling about the situation. Open-mindedness is also good to possess because it allows you to see a situation from the other person’s perspective. If someone comes up to you with a problem, you need to see it from both sides and not misjudge a scenario. Lastly, communication is more successful when you have confidence in what you say. This can be knowing all the information you need to assist in a situation or just figuring out what you are going to say beforehand. Successful communication emerges from confidence in what you are saying, an open-mind, noticing body language, and being an engaged

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I have been interested in Healthcare Administration for a while now and see this strength as a necessity for the profession. Being a Healthcare Administrator comes with many tedious tasks that are crucial to helping the department of wherever I choose to work to run smoothly. I believe, to completely put your all into this profession is applying this empathy skill into learning about people in the department and not only helping everything run smoothly. Getting to know the doctors, nurses, and all other staff to put yourself in their shoes and “make decisions that help make better health outcomes” (Sue Boren 2024). My second strength that I can develop and apply to my future career goal is being futuristic.

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As I mentioned above that our lives is full of communication challenges and opportunities. Communication is relevant to every aspect of our life which can easily affect our life in both positive and negative way. It can be both non-verbal and verbal communication. So if a person has a strong and effective communication skill that means he will have

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Organizational Skills which are necessary for maintaining accurate personal files and handling pay. Communication Skills which are important for effective information exchange and relationship building. Now let’s focus on my desired position where these skills are not only important but mandatory. Healthcare Administration Knowledge where understanding the structure and operations of the healthcare environment is crucial. Leadership Skills which are critical for managing relationships within a healthcare setting.

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A few for a physician’s assistant are problem-solving skills, compassion, and communication skills. Problem-solving skills are skills that physician ’s need to evaluate patients’ symptoms and provide the appropriate treatment. In my daily life I come across a lot of problems, for instance forgetting my phone charger.

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This means to listen to what someone is saying to you, not only to hear the words, but to hear the message behind it (Porritt 1984.) An example of this is a nurse trying to find out why a patient is behaving aggressively. For a nurse who is not participating in active listening, they may brush it off as the person’s personality, ‘Oh look Mr Brown is being unpleasant to the nurses again’. Whereas a nurse who is participating in active listening may come to the conclusion that he is behaving this way out of anxiety about an upcoming procedure. Research also shows that by using reflective listening techniques it can improve a patient’s satisfaction, as they are more likely to feel supported by the practitioner (Pollak et al. 2011.)

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These important skills help me when working with

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773 Words | 4 Pages

The skills that I have includes an ability to always put patients first in everything I do whilst providing safe, effective and appropriate treatment and care. I am someone who will always follow my training while adhering to the NHS working practices and operational procedures. Within this NHS role, I understand I will have a duty to ensure both myself and my work associates are safe at all times and that I follow proper guidelines and procedures, especially in respect of maintaining confidence, safeguarding, equality and diversity along with health, safety and conducting risk assessments. I possess good concentration skills and able to work in challenging and unpleasant situations as and when required while maintaining a resilient mindset.

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863 Words | 4 Pages

When Europeans first made contact with this continent, they encountered hundreds of indigenous, sovereign nations representing enormous diversity in terms of language, culture, religion, and governance. For those indigenous groups as is a common attribute of indigeneity of similarly situated groups around the world this land was and is holy land (Riley, 2013). Accordingly (Bayor, 2003), describes the social and political map of Native American societies as no more static or stable than the map of Europe in the sixteenth and seventeenth centuries. In the Northeast, two massive alliances had, for centuries, shaped the realities of political and cultural life among local communities, pitting the Hurons, Algonquins, Abenakis, Micmacs, Ottawas,

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These are important for pre-operative monitoring and care so that the operation goes well, and also after it to make sure nothing bad happens to the operated area. Good workplace skills for this job are coordination, complex problem solving, and good decision making. These are important because many surgeries are to fix life-threatening problems. These skills will ensure nothing bad happens to the patient during the operation, and so that you don’t hurt the patient in another way by bad decision making.

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As a Medical Assistant, your interactions with patients will play a significant role in their overall experience at your medical facility. Patients usually interact with Medical assistants first, so their first impression of a facility, whether good or bad, starts with you. Your customer service skills will leave the patient with the overall experience of their visit. Not only should your interpersonal skills be used for patients but your doctor, nurses, and medical staff as well. Medical assistants work the central part of their day directly with patients so that you will need excellent customer service skills, patience, organization, assertiveness, nonverbal communication skills and a kind heart.

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The following are important skills for good communication: • Being a good listener • Non-verbal communication • Just say enough – not too much or too little • Friendliness • Confidence • Empathy • Open-

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Employers really value interpersonal skills in the healthcare setting because majority of the healthcare involves interaction with other patients. This is why it is important to have good interpersonal skills especially in the healthcare organization. Decision making is an essential interpersonal skill in health care because people interact with patients in organizational environments. Health care decision making is a process that includes definable steps in a

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In addition to the knowledge I have gained the skills which I have gained from my personal experience and which I have gained while on both field placement and I have been applied with clients, these skills includes, Verbal and non verbal communication ,interpersonal skills, respect for diversity, intervention skill, Case noting, Advocacy skill, Critical thinking skill, Self-awareness& Turning a negative in to positive. These skills are transferable to new potions for instance, communicating with people is necessary while working in the helping profession; this can include both clients and other professionals. It is important to be capable in comprehensibly articulating things to people; furthermore, the type of communication used with a professional

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960 Words | 4 Pages

According to author Barry R. Cournoyer in his book "The Social Work Skills Workbook," active listening involves the combination of talking and listening skills to show clients that you are an active and collaborative participant in treatment and helps convey empathy for your client's problem or situation. During active listening, you use mirroring techniques to paraphrase and reflect back to a client what he or she has just said. . (Miller, 2015) Before I did the interview I usually cut into someone’s statement and then they could not complete what they were saying. Some of this was evident in my interview and so next time I will have to try and ensure that the client is finish speaking or ask if they were finish speaking so has to show that I was actively listen.

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1861 Words | 8 Pages

Basically, you should listen twice as much as you talk. Besides making the speaker feel valued, it also makes you, as a listener, seem reliable and courteous. Most importantly, listening more than talking helps us learn and grow as individuals, because you can learn from what others have to say, and are also exposed to various thoughts, ideas, and experiences. Through effective listening we learn to ask better questions, and are given room to read and understand body language, which can be very beneficial to all types of relationships. Listening also helps you understand your responsibilities across various levels of your life, and improves the overall quality and communication in your both, your social and personal

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