i. In-depth Interview
The in-depth interview technique was applied as a research tool for one-on-one interview in this study to allow open discussions face to face in order to identify and to explore factors affecting job dissatisfaction among nurses in hospitals and factors affecting patients’ care satisfaction trough a provision of hospital services rendered to them.
The in-depth interview was considered as adaptable for this study because it helped the interviewees to be confident and have more freedom while responding to the questions related to job dissatisfaction/satisfaction among nurses and questions related to health services rendered to patients. Therefore, a group of five (5) senior officials of each hospital namely, the Medical
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Our focus groups included eight (8) nurses in each hospital. This means forty nurses were composed our focus groups in five sampled hospitals. ii. In collaboration with the hospital, eight nurses from different departments were invited and the arrangement of meeting time of the session, location and comfortable room was made available by the administration. iii. Normally, this kind of discussion is conducted by a team of moderator and his or her assistant. In this study the researcher was the moderator. The moderator and his assistant welcomed the participants, oriented them to their seats and opened the session. The main role of the moderator was to generate to maximize respondents ‘opinions, thoughts and ideas in due time. The assistant moderator was responsible for making sure that the questionnaire, the marker, pens, blank paper and the recorder were available. These materials helped to record the session and take notes in case the recorder is not possible as well as to check if all the questions were covered by the