Part 4
Listening and Understanding
The 5 Steps of Listening:
Step one: Receiving
This is receiving the message that the speaker has sent to you in both verbal and nonverbal ways, it requires hearing the message and being attentive to the speaker.
Step two: Understanding
This step requires learning, and deciphering the meaning of the message from the speaker and paying attention to the thoughts and the emotional tone of voice used.
Step three: Remembering
What you remember is not what was said but what you understood to be said. This is why it is important to understand the meaning of what the speaker is saying.
Step four: Evaluating
This consists of you judging what the message was said in some type of way.
Step five: Responding
These are the responses you make while the speaker is
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Competitive listening- In this type of listening you are not completely listening to what the speaker is saying but rather scanning through what they say to and only listening to what you find necessary and are already planning on what you will say in reply, you are just waiting for them to stop talking so you can jump into the conversation. This type of communication is typically argumentative and neither person is truly listening to what the other person has to say
Active listening- This is a genuine two-way conversation where each party is listening intently, thinking about the information said and trying to understand it, and providing feedback to make sure that they understood the information correctly. This type of communication is extremely beneficial. Some techniques for active listening are:
Clarifying- asking questions to make sure you understood the message
Restating- paraphrase or mirror what the speaker said, yours or the speaker’s words, so the speaker can verify that you have correctly