Listening
Definition:
The ability to accurately receive and interpret messages in the communication process. “If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain.
Examples in a work environment:
Communication is key in business environments; it ensures that employees have a better understanding of ideas and direction. Being misunderstood can cause many problems if there is no clarification between employers and employees. Effective listening is a skill paramount to managers when trying to resolve communication errors amongst staff.
How to develop the listening skill:
When someone else is speaking, listen. Do not interrupt or finish their sentences. Let the person finish what it is they are trying
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When receiving feedback, it is important to encourage the speaker to ensure that what they are communicating is understood.
Persuasion
Definition:
Influencing others into doing something, or believing something.
Examples in a work environment:
There are differing levels of persuasion in the business world. A common “persuasion” method is nagging, which involves constantly reiterating a point of view or idea. While it can work, fellow colleagues won’t be convinced what they are doing is overly important. A good strategy for managers would be to get employees to want what they want.
How to develop the persuasion skill:
Be sincere, honest, reliable, and entertaining are some of the key components to becoming more persuasive. Good listening skills paired with self-motivation will drastically improve your abilities of persuasion. Making assumptions, or talking too much are factors to avoid when attempting to persuade.
Interviewing
Definition:
A formal meeting arranged to assess the qualification of an applicant.
Examples in a work