Overview Of Uncivility In The Workplace

There is such a diversity in the work environment when it comes to employees that any supervisor or manager must figure out how each person can work together to continue having a healthy work environment. This is true in any environment. When managers or leaders within the healthcare setting must find ways to make sure each employee fits within the team it can take a toll on everyone that is trying to make a good team great. Finding ways to deal with co-workers who have issues can be a challenging task, but it is essential for everyone that this occurs so that the main goal is met – and that is to give the best care for every patient. The following information will bring some light to how to deal with difficult employees and how to avoid

Ms. Grump exhibits this type of behavior by arriving on the unit cranky and complaining, having co-workers avoiding contact, and having various complaints from patients, families, and other healthcare workers. According to the American Nurses Association (2015, page 2-3), incivility is not directed at any specific person; but it can cause a negative impact on bystanders, peers, stakeholders, and organizations. The negative impact of dealing with workplace violence in the healthcare system result in a negative impact on work continuity and workplace satisfaction, business performance, patient care outcomes, and the health of the nurses which resulted in absenteeism, fatigue, and lack of production (Ayakdas & Arslantas, 2018, page

After the first shift and receiving the various complaints, a detailed written account of the incident and the frequency of incidents should be monitored to help determine if a patter is developing (American Nurses Association, 2015, page 10). Confronting the co-worker by bringing Ms. Grump into the office away from co-workers, etc. to discuss the cause of the complaints and the issues should happen as soon as possible. Sitting one-on-one with Ms. Grump and listening to her problems may help her work out her problems and then discussing how her behavior is causing numerous issues. At this point, the established policies and procedures should be brought up to Ms. Gump and discussed so she knows that this type of behavior is not tolerated. It is also recommended to seek support and/or guidance from a supervisor, employee assistance program, or human resources (American Nurses Association, 2015). These options can give advice and assistance in dealing with this type of behavior and help with the steps needed to be