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Perspective 11: The Value Of Mistreating Customers

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1. Although many customers believe that companies are mistreating them due to restrictions, this is not actually the case. Companies have the customers’ best interest in mind when implementing restrictions. According to page 433 regulations that serve the public interest, must increase the efficiency of the entire social system. Perspective 11: The value of “mistreating customers” is a good explanation for this topic. Ideally, for customers to benefit, companies must mistreat them in the sense of individuality. Companies mistreatment increase the collective benefits a firm it can provide to its customers and increase the firm’s profits. Additionally, mistreatment benefits collectively, rather than individually, since companies’ service consumers
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