“ PROFESSIONALISM IN THE WORKPLACE” 2
Professionalism is important in all aspects of customer service and the main concept of nursing practice. It includes a desire to learn, self-discipline, accountability, autonomy, advocacy, team collaboration, ethics, and values (Shohani & Zamanzadeh, 2017, p. 345).
Acceptance and compassion are the main parts of the safe environment, nurses have to provide to patients. As a new nurse, it 's important to develop good work ethics and treat each individual with dignity and respect (Shohani & Zamanzadeh, 2017, pp. 345-350). True professionals need to deliver care without judgment of race, individual 's beliefs and values,
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345-350). Other aspects of professionalism in the workplace include: showing up on time, following dress code, showing discipline and self-composure, providing care in a timely manner, respecting patient 's privacy and maintaining the safety of personal information. Moreover, collaborating with other health care providers to promote the best care possible to the patient, following code of ethics, seeking knowledge and skills to improve work performance, taking responsibility for own actions and helping to develop trust between patients and the healthcare team (Potter, Perry, Stockert, &
Hall, 2011, pp. 210-215). All healthcare professionals should serve patients and the community by providing the best care possible in their scope of practice (Shohani & Zamanzadeh, 2017, pp.
355-357).
Nurses have to be aware of how to act in and outside the workplace. This includes sharing opinions and information on social media, speaking badly about coworkers or a workplace, accepting gifts or socializing with patients and their families. Patient information
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“ PROFESSIONALISM IN THE WORKPLACE” 4
The first impression is the strongest, as the healthcare professional, a nurse, will be treated according to her appearance, attitude, behavior, presentation and the level of confidence.
The expectations are high, patients trust healthcare providers with their lives, and since many of them have no medical knowledge its nurse 's job to provide proper education (Wilson & Giddens,
2017, p.10). Even small acts of kindness and willingness to help can make a big difference in a person 's life. A positive attitude helps to reduce stress and promotes patient 's relaxation. Nurse have to remember to leave personal problems at home and never discussed them with patients
(Shohani & Zamanzadeh, 2017, pp. 350-356). The goal is to provide high standards of practice and best care possible at all times. The nurse needs to provide a non - bias high-quality care to the patients of all ages, sizes, colors, races and cultural backgrounds. Her job is to see the patient as a unique individual without applying personal judgment or opinion (Shohani & Zamanzadeh,
2017, pp. 345-347).
Nurses are taking care of patients around the clock and expected to be