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Shoppers Drug-Mart Corporation: A Case Study

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Shoppers Drug Mart Corporation is a Canadian “full – service” retail drug store owned by Loblaw Companies Limited which acquired Shoppers for $12.4 Billion in 2014. The company was founded back in 1962 by Toronto pharmacist named Murray Koffler. Koffler’s belief was that there could be a nation wide organization of pharmacies that can provide consistent, personalized customer service. This would also allow pharmacists the chance to gain business experience through ownership and have the Shoppers Drug Mart brand support them through this endeavor. Since its inception, Shoppers has grown to more than 1,307 locations across Canada. Shoppers Drug Mart has used its convenient store locations and market leadership as an opportunity to expand into

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