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Swift Worldwide Resources Essay

647 Words3 Pages

Swift Worldwide Resources specializes in providing manpower exclusively for the Oil & Gas Industry. It maintains 7 offices across America and a workforce of more than 1,000 contractors working onsite and around the US to serve its clientele. Swift Worldwide Resources prides itself on delivering Contractors a consistently accurate, timely, industry-leading, and world-class onboarding service. Swift hires, on average, 78 Contractors per month in a wide variety of locations: from the North Slope Alaska to field locations in Pittsburgh. Approximately four months ago, Swift’s onboarding process was reengineered in an attempt to evolve from being manual to one of complete automation in order to deliver immediate service to Contractors anywhere in …show more content…

While mapping out the process the team will ask questions such as why does this process exist? And what outcome needs to be achieved? Understanding the outcome Swift is trying to achieve will help the team stay on track. The team will observe the process from start to finish to figure out how the whole process works. Exception cases and variable routes will be mapped out as well. The team will figure out what the real process looks like, not what it is supposed to look like. Phase II: The team will determine how many Contractors each team can process a day in order to pinpoint the bottlenecks. The team will keep in mind that departments close to the initial bottleneck are also important. The team will proactively tackle potential bottleneck areas. To find the bottleneck, the team will find the percentage breakdown of incoming Contractors by type. (work order present before start date, work order not present, regional office) The team will take each type’s weighted percentage and multiply it by the time it takes the type to be processed at each stage. Then add them up to find their weighted average processing time. Whichever has the highest weighted average processing time will be the

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