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Conflict Management and Dispute Resolution
Essay on conflict management in healthcare
Conflict Management and Dispute Resolution
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The ANA Scope defines a healthy environment as safe, satisfying, and empowering (ANA, 2015). There are factors that can create changes in the workplace that may result as a barrier that prevent the best patient care and health of the nurse. A shortage of nurses can be one of the factors that impedes a healthy environment. Nursing shortages have been linked to increased mortality, staff violence, accidents or injuries, cross infection, and adverse post-op events (McNeil & Sharpe & Benbow, 2012). Staff violence would definitely affect the environment because this would cause a disruption because of the lack of respect in the teamwork that the nurses are supposed to participate in to provide quality
Discernment is generally at loss in the midst of tragedy. The film Ordinary People displays how the Jarrett family copes with the loss of their son, Buck, in a boating accident. Inability to communicate ultimately leads to far more dysfunction than Conrad, Beth, and Calvin can imagine. The misinterpretation of acts of “silence or violence” can be avoided with conflict management techniques.
For this assignment, I have read the critical thinking exercise in regards to the predicament of Nurse Olivia Witte. I will address the seven questions at the end of the critical exercise. I will also define the elements of group interaction. I will discuss the various conflict management strategies and conflict resolution techniques. I will identify strategies to manage group and team behaviors.
"Civility is an authentic respect for others that requires time, presence, willingness to engage in genuine discourse and intention to seek common ground (Clark, 2010). " Unfortunately I have come to learn that, incivility is a fairly common issue in nursing in regard to nurse-professor, nurse-nurse, nurse-physician, and nurse-resident relationships. I don't believe that it's always meant to be hurtful. Sometimes incivility occurs simply because of the fast-paced environments, long hours and high stressed environment. Regardless, it's inappropriate and unprofessional behavior. "
What was once thought of as a profession driven by compassion and the desire to help those in need has now become filled with weary burnt out nurses who have lost sight of their purpose. Stress has caused them to distance themselves from the principles nursing is built upon. Our health care system needs to be revamped to improve the quality of care being administered. Nurses can be proactive and take steps to avoid burning out but, our health care administrators have to take matters into their hands because they have the capacity to initiate change. They must realize the gravity of the situation and take an offensive position to make a stand against the crisis of nursing
Human beings are all individually incredibly unique. This uniqueness is apparent in every experience of a person’s life, but it is the cycle of these unique experiences that connects all human beings. This cycle is defined as the human condition. Furthermore, this cycle is a series of inevitable life aspects that makes up a human being; two of the most obvious being growth and conflict. Within the human condition, growth cannot exist without conflict and conflict cannot exist without growth.
Conflict among health care workers is common and has been associated with lack of collaboration, communication and disruptive behavior with the potential to have a negative impact on teamwork (Kim, Nicotera, & McNulty, 2015). A recent conflict that I have observed at work about few days ago was between one of my coworker, a staff member and a surgeon. The staff member arrived for the night shift and took report from the day shift nurse, who had a rough day at work. She noticed that the patient had a bowel surgery four days ago and is still on patient controlled analgesia (PCA).
That situation affected the organization to the insufficient of excellent nurses available to care for patients and have an effect on those who continued working in a troubling work environment. Granstra (2015) researched that “Bullying results in increased turnover when nurses choose to leave the organization instead of remaining in a workplace where they are unhappy” (p.
The Impact of Lateral Violence on the Profession of Nursing The phrase “nurses eat their young” has been around for countless generations. Many nurses in the workforce will argue that this is an essential stepping stone that all nurses have to go through when they first start out. However, lateral violence is found among nurses of all ages, and all levels of expertise. Bullying amongst nurses causes detrimental effects on patients and healthcare professionals, creating a toxic work environment with negative work performance.
Kantek & Gezer (2009) has indicated that over 50% of the students frequently and 80% occasionally experienced conflicts. Some student nurses reported that they had experienced aggression and bullying in clinical settings from staff nurses, nursing managers, and patients and their families. Nursing students are particularly inexperienced, immature and unprepared to manage conflict and response in avoiding way frequently in conflict situations (Pines et al., 2014). Therefore, more attention and support should be provided to student nurses due to their inability to effectively manage the conflicts they
When looking at the function of professional nursing, the attitude, experiences, as well as factors such as demographics, social class, education, and values, can determine how the nurse will view violence in the workplace. These factors that have contributed to the development of the professional nurse can also determine how the nurse views and even reacts to workplace violence and aggression towards them. The qualities of the professional nurse and their background can determine how the human behavior from the patient is viewed and can lead to de-escalation or escalation of violent situations. The behavior of the patient can include cooperation, calmness, anxiety, aggression, or anger. Behaviors of aggression, anger, frustration, and acts of intimidation when patients are experiencing an illness can exacerbate stressful situations which can turn violent.
“Conflict management consists of the use of strategies and tactics to move all disagreeing parties toward resolution, or at least containment of the dispute”(acpe.org). When attempting to manage conflict each party should work towards a solution with different methods. Many staff nurses should use a collaborative conflict resolution style that is designed by a nurse manager. “The nurse executive must train or select nurse managers with effective conflict resolution skills”(nursing economics). Nurses should observe and teach nurse managers successful problem solving abilities.
Theoretical Framework: Conflict Perspective: Conflict perspective focuses their attention on society as a whole. Conflict theorists see society as in a continuous sate of conflict between groups and classes. He struggle for power and income is a continuous process but one in which many categories of people appear as opponents-classes, races, nationalities and even the sexes. Society is held together through the power of dominant groups or classes. The shared values, which functionalist see as glue for holding society together, do no realty form rue consensus; instead this is an artificial consensus in which the dominant groups or classes impose their values and rules upon rest of the people.
Effective leaders must learn to embrace conflict because it is an inexorable part of human interactions and without intervention, it seldom finds its own productive solutions (Myatt, 2012). The failure to address conflict early on will likely lead to workplace acrimony, disengagement and poor communication and cooperation (Myatt, 2012). The story of the conflict between Cindy and Dr. Jones is an excellent case to analyze the elements of conflict and conflict management.
A counsellor faces many challenges in their professional life. It is crucial that they are aware of these right from when they begin on this path as a student, so that they can be better equipped to deal with these challenges and not let it affect their clients. After much thought and discussion with my peers, I believe that a value-conflict between the client and the fundamental values of the counselling profession, which I uphold personally as well, would pose the greatest challenge for me. My philosophical bewilderments lie in the subtle intricacies of the counsellor-client relationship, which puts the counsellor in a position to be able to influence the client. The essay will delve into the ethics and grey areas of value-conflicts in counselling through a reflection on my personal values, the professional values of the counselling profession and probable counsellor-client scenarios that would pose a challenge for me.
