PART A
Introduction
Effective interpersonal communication is prerequisite for the interchange of health allied information, the development of therapeutic relationships, accomplishing mutual understanding and applying knowledge to build trust, indeed it is useful in achieving person centred care for health professionals.
First of all effective communication is a powerful therapeutic tool and an essential in open-ended and closed questions to make decisions about Mrs Bernardi’s health and achieving positive outcome for health professionals. In addition, therapeutic communication can impact by environmental barriers, also having mindful awareness of prospective barriers, it’s likely to accomplish and minimise the negative effect of these barriers
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So to consider her problem nurses need to cooperate caringly, effectively and skilfully when communicating with her to ensure that therapeutic relationship is being establish and positive communication is occurred, besides of it respect her culture. The concepts of cultural competence, knowledge, understanding, skills, awareness as well as sensitivity are strengthened by the characteristics of nurses’ talent, honesty, suppleness and competency can help to achieve positive communication with Mrs Bernardi.
The social environment of an individual involves all the social relationships they familiarity with society, also those relationships can be inspiring and helpful, depressing and unhelpful, or a mixture of both. The social environment for Mrs Bernardi, she needs assistance and can influence her responses and ability to communicate efficiently. If the social environment of a family is a residence of abuse and hindrance, this will form the communication grace of the distinct and the behaviour linked with this type of social environment is not always collaborative or
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Johns (1993) delivers a model to support in the process of reflection. In his model of reflection, he stated that, it’s a procedure that is particularly valuable in the initial phases of learning how to reflect. The "Reflect in" and "Reflect out" is a way of stimulating our natural affinity to justice ourselves too severely.
John express seven steps to describe Reflection Model.
1. First, write a description of the experience – what really occurred? To get an idea.
2. Make consideration of key issues of the responses, including the declared any causative factors that need to pay attention.
3. Consider the influencing environmental factors that relates to an individual during effective communications and how this can be affected.
4. Reflect the intentions of each act and give conceivable explanations for the actions.
5. What are the significances of those actions with the spirits of each individual and important to achieve positive health