According to sparknotes (n.d.), bureaucracy is a big group of people who need to work together and have been organised administratively either in public and private sector which including universities and governments and relies on the theory of bureaucracies to function. According to Pendez (n.d.), bureaucracy is an organisational model that have been designed rationally to carry tasks efficiently. Besides, it has been described as a process from pre-industrialization revolution to modern time and the main type of human thought has been historically change from tradition to rationality. Tradition consists of values and beliefs passed from generation to generation while rationality is the way of thinking that has been emphasizes on the way to …show more content…
Max Weber is the father of bureaucratic management theory and according to him, there are some characteristics for the ideal bureaucracy. According to Pendez (n.d.), all bureaucracies share similar characteristics including fixed division of labour and specialization, hierarchy of offices, rules and regulation, technical competence, impersonality and formal and written communications. However, Larsen (2014) said that the six characteristics of bureaucracy are specialization, hierarchy of authority, explicit written rules, impersonality, qualification and separation of work and ownership. Decision-making is the action or process of making decisions. According to Bolfikova, Hrehova and Frenova (2010), decision-making within organisations is characterised by distintive effort to restrain the mechanisms of classical bureaucratic systems and this mean that decision-making will be affected by …show more content…
A bureaucracy organisation should run the organisation based on the basis of formal rules. According to cliff notes (n.d.), the rules are often called standard operating procedures (SOP) and are formalized in procedures manuals. Therefore, there is no chance for the bureaucrats to waste time in making decisions by following the rules. According to Troolin (n.d.), SOP are the clear and written instructions for each employees for each specialized job at every level of the hierarchy. Therefore, each worker knows that what can they do and how should they do. This is because there is the unity of procedures and rules for the employees to follow on. Each task should be done by the employees in which they should follow the method and standard determined and available in the organisation before. Even for the managers cannot simply create a new rules or regulation or making any decisions by