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Unit 3 P4 Business

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Department or Functional are areas in a business that structure certain aspects of a business into departments that contain a reasonable amount of employees, which organises and handles certain functions/aspects of a business into departments. Moreover, employees in certain departments would handle and cover an aspect of the business. Whereas, each department is specialised for a certain job or task for the business that is referred as ‘functions’, such as Distribution Department that manage deliveries (making sure products are delivered at the right time in the customer’s house/home or specific/preferred place).

However, I will be focusing on two businesses in this document, which are Asda and Chapmans Electrical. Furthermore, Asda is a …show more content…

So, the head office would be in charge of handling large budgets in the business along with making a document with finance of Asda, which the head office (Headquarters) is located in Leeds. Meanwhile, the store would have the responsibility of their budget to verify that staff members are being paid their salaries.

Distribution Department
Moreover, Asda offers a service online on their website for delivering products to their customer’s house or preferred location. Whereas this department will ensure that the customer’s products are delivered at the right time that the time slot the customer has chosen. Overall, this department is in charge of making sure that customer’s products are delivered safely, accurately and in appropriate condition.

Customer Service Department
Furthermore, this department in Asda will help resolve issues that customers of Asda are currently experiencing in order to improve customer satisfaction. So, this department will have employees that will communicate with customers in an office by a phone (0800-952-0101). This is one of the major departments for Asda since they are responsible for customer satisfaction with their …show more content…

However, the purpose of this department/function is to focus on collection/delivery, guarantee on products that Chapmans Electrical and enrolment of staff members to ensure that the staff is in happy working conditions/moods. Overall, this is to help employees and customers make sure that their needs are being followed.

Purchasing Department
On the other hand, Chapmans Electrical will feature a department/section for purchasing products to stock in the store, which would be located in their head office (Headquarters). Whereas, they focus on products that are being on sale for an appropriate and realistic price to sell for their customers. So, the purpose of this is to build a good reputation for being fair to customers by selling products at a reasonable price.

Health & Safety
Furthermore, Chapmans Electrical will ensure that their employees are working at appropriate and suitable conditions for their job, which should be safe and useable.

Advertising & Promoting

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