Walmart Versus Publix Both Walmart and Publix have their pros and cons, and they are both one of the largest and most successful companies in the world. However, there are many differences, and similarities between these two companies. Walmart and Publix are always trying to provide the lowest prices to customers. Both companies want their image to be better than the other, and feel the need to attract more customers. Finally, customer service is a major factor in any business, especially in such a demanding company like these two.
Case Analysis: J. C. Penney Company, Inc. Founded by James Cash Penney in 1902, J. C. Penney Company, Inc. has grown into a major mid-tier retailer. Focusing on providing goods and services for middle-income families, Penney’s competes in several segments. Although men’s and women’s apparel accounts for nearly half of all sales, Penney’s has a diverse portfolio including cosmetics, hair salons, home furnishings and appliances (J. C. Penney Company, Inc., 2015). As one of the oldest retailers in America, Penney’s has recently struggled to maintain the loyalty of existing customers while attempting to attract new ones. Historical Background Penney’s faced a hyper-competitive environment following the recession of 2008.
Introduction Costco Wholesale Corporation is a multi-national membership warehouse club, that specializes in providing items to its members at favorable prices. The company has a vision of making its shopping experience unique and highly regarded. Boasting a variety of stock, Costco prides itself on accessibility to particular departments and the provision of benefits to its members. The company’s operating philosophy has been simple – keep costs down and pass the savings on to its members. Costco’s large membership base and tremendous buying power, combined with a never-ending quest for efficiency, result in the best possible prices for its members.
The company I chose to track and do a business report over is Costco Wholesale Corporation. To start with some of the characteristics they wanted to ensure when opening it was a positive attitude always, fast paced working environment and to give the best customer service. The structure of Costco completely depends on the location and its needs. When constructing it takes the current status of the market and the future changes it might need to make. The products and services include many different things such as many bulk groceries, car supplies, gas pumps, jewelry department, and even an optical doctor station.
a. Nordstrom’s approach to customer service is a way to prevent potential conflict situations. I have always said that customer service is everything. Customers are the ones that are going to make your business make money. If Nordstrom cannot satisfy and keep their customers happy, they will have a reduction of customers and their prices will prevent them from coming back again. 2) Using the assertiveness and cooperativeness dimensions that underlie the five conflict management styles, explain Nordstrom’s approach to customer service and customer relationship management.
How exactly does a Walmart decide on which items to cut prices on? There are four ways in which a Walmart store will decrease the price of goods on sale to the consumer. The first way is Price Matching. Price matching is where nearby stores could have lower prices. Price matching (known as a Temporary Pricing Action to Walmart employees) is a short reduction of the price of an item to remain competitive with that company.
Customer service is mainly the most of Sainsbury’s staff. This requires common tasks to be carried out down on the shop floor like the checkout assistants which is there for the customers to pay for their products they want to purchase. The general assistants are experienced in many skills linking to stocking shelves and checkouts for the greatest amount of availability of products for the customers. Also stock control is a type of customer service that Sainsbury’s have. So the stock control is where the level of stock are checked daily and were the employees will order more products when needed.
Due to the exclusivity of the American Express brand, look to strive their business through their customer service. One of the best ways of turning up great customer satisfaction is employee satisfaction. American Express relies heavily on the health and happiness of their employees by providing multiple companywide benefits. Core benefits including health and life insurance as well as paid family leave, on site counseling, wellness centers and nurses, just to name a few. Having happy employees creates better productivity within the business.
This paper will address the aspects of Human Resources in determining the best recommendations for approaches towards customer service representative positions available in the organization. Providing the pros and cons of each recommendation in order to justify. This paper will also discuss two out of four approaches to job design that are of most importance. Some challenges in regards to job design will be discussed within the paper, along with supporting examples that will provide advantages and disadvantages. Within the paper four approaches to job design, injunction with two strategies that the organization can implement in order to attract and select qualified applicants for the customer service representative position.
Dear less than perfect daisy in the Garden Center, I stumbled upon you in Walmart today by accident. I typically do not find myself in the Garden Center very often. In a rush to leave the store, I simply decided to exit the store through your home. I found myself captivated by the beauty around me. It is Spring time again; new life is in bloom once more.
Internet Website and Social Media Infrastructure Investments can leverage big profits for Retail Businesses! Retail Businesses leverage the Internet to grow sales by appealing to and connecting with the millions of new potential Internet consumers that shop on the web. The Internet consumers are very valuable to all types of businesses from the local brick and mortar store to the online retailer because the majority of all potential consumers now are connected, via smartphones, tablets, car GPSs or desktops. This essay will address three major topics; the first one is what online retail consumers demand from a website retailers, the second discuss the challenges of starting an online retail business, and the last topic provides ideas on how online retailers can manage the increased competition and complexities of doing business on the Internet. The first topic details what online retail consumers demand from a website.
Thus if we analyse the value chain is almost the same for Walmart, Amazon and eBay. Condiering the comeptetive forces anlaysis ofr all three : • Rivalry in the industry: This is fairly weaker; however Wal-Mart enjoys the topmost slot because of lowest cost, prices and more profits and market share as compared to Amazon and eBay. Because of no entry barriers the market is full of competitors. • Threat of
The sector is witnessing a radical change as traditional retail markets are replacing with new formats such as discounts stores, departmental stores, hypermarkets, supermarkets etc. In this competitive environment the retailers are more forced to concentrate towards Customer service & their satisfaction. In retail stores, the customer service is includes like counter service, billing the products, offer explanation to customers, providing them coupons, explain the product
1.0) Introduction 1.1) Background During the past decades, the retailing industry has gone through many important changes. Saturated markets, fierce competition, and the turbulent macro-economic environment have condemned retailers to reconsider their retail strategy. Actually there are four factors which have constantly been reshaping the world of business – technological advances such as the internet, the loss of geographic advantage resulting from globalization, the shake-up of the traditional industries as a result of de-regulation and the rising power of the modern and complex consumer. However one of the most important factors remains the evolution of the Internet.
Causes According to Amin & Noor (2013), the E-consumers generally refer to the purchaser of goods and services over electronic systems such as Internet and other computer networks. This new group of consumers is increasing in number over the years as on-line shopping become a trend and manifestation of modern life style. Based from the Paynter & Lim (2001), E-commerce would provide consumers with benefits such as interactive communications, fast delivery, and more customization that would only be available for consumers through online shopping. Product information in the Internet is more compact and it ranges from various sites.
