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Walmart Customer Service Essay

122 Words1 Pages
The major trend within the customer service industry such as retail tends to heading towards more a technology and social media customer service. Given, that online sales has increased within this industry in the past years, which is due to superior customer service over more traditional on site stores. Which has lead Wal-Mart in direct conflict with other major online retailers such as Amazon.com. Whose organizational structure allows for greater managerial and logistic control over their daily business operations. While Wal-Mart, the price leader, offering of free direct shipping to stores and multi media platforms that gives customer online shopping flexibility. Unfortunately, Wal-mart been experiencing shipping lag, which has cause
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