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Nordstrom's Approach To Customer Service

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a. Nordstrom’s approach to customer service is a way to prevent potential conflict situations. I have always said that customer service is everything. Customers are the ones that are going to make your business make money. If Nordstrom cannot satisfy and keep their customers happy, they will have a reduction of customers and their prices will prevent them from coming back again. 2) Using the assertiveness and cooperativeness dimensions that underlie the five conflict management styles, explain Nordstrom’s approach to customer service and customer relationship management. a. Nordstrom’s approach is one that is collaborating and avoiding (Nelson & Quick, 2013). The reason is because they collaborate by finding out what the customer really wants.

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