Among Walmart’s departments the front-end has the highest employee turn-over rate. Managers hire new employees to merely have them quit a short while later. This is in part due to the stressful nature of their job. Cashiers are never sufficiently scheduled, forcing them to rush to keep lines short. They have the task of calming down impatient customers. Cashiers are easily reprimanded. Forcing cashiers to work in a high stress environment, without respecting they is the reason for high turn-over rates. To lower this turn-over rate, managers need to schedule enough cashiers. With shorter wait times customers will be happier and treat cashiers better. Cashiers won’t be forced to rush. This will lead to less mistakes, and more time for genuine encounters with the customers. Having more cashiers also allows them to take breaks on time. When it’s busy, CSM’s easily forget about breaks or delay them. This is incredibly unfair and frustrating for cashiers as they’re breaks become unbalanced. Uneven break times lead to irritable, tired cashiers. Scheduling enough employees will reduce this stress. …show more content…
Managers should take the time to learn their employees’ names and talk to them. Even just making small talk and asking them how they’re doing, is enough to make them feel valued. Instead of only addressing cashiers only when they’ve made mistakes, managers should recognize their good work as well. They should praise cashiers for little things: when their scanning quickly and accurately, or donations are high, Master Cards are being sold, they’re helping with garbage, cleaning, and zoning. Managers must provide constructive criticism. Encourage, respect, and appreciate cashiers to motivate them to do