ipl-logo

Wendy's Theatre Framework

745 Words3 Pages

The Wendy’s in Kearney, Nebraska has horrible customer care and slow service. Because of these reasons, I have completely stopped patronizing their service. Every time I have gone through the drive thru, they are slow to serve, I have to repeat my order at least once, and I am sitting at the drive thru window for my order for minutes on end. The few times I have gone inside to order, the cashier is yelling at another worker about interfering on our conversation and I have to repeat myself. They are slower to get the food to you than the drive thru. The theatre framework compares service delivery to a theatre performance by associating the way a theatrical performance is made up to impress members of the audience (26). This framework requires …show more content…

Delivery would refer to the way in which they go about their service. This would need to be in a timely, professional, and friendly way. Other aspects of the theatre framework include the setting, front stage aspects, and back stage aspects (26). The Kearney Wendy’s should use this framework to improve upon their customer experience. First, the setting of Wendy’s should be warm and inviting. Their employees should be friendly when approaching guests and be so intently focused on the customer’s needs that they would not have to ask them to repeat their entire order. Employees should not let background noise distract them from their customers’ orders. Front stage aspects of Wendy’s could also be improved. Their drive thru speaker should be updated for better hearing, their restaurant should be kept cleaned, and their employees’ demeanor should be enhanced. The whole point of a drive thru is to keep the interaction between employee and customer brief, but friendly and complete. When a customer is stuck at the drive thru speaker having to repeat their order, the interaction is dragged

Show More
Related
1033 Words | 5 Pages

The words “my pleasure” and “have a wonderful day” mean a lot to Chick-Fil-A and the customer. The CEO, Dan Cathy, cherishes the training they implement on their employees to make them more polite. Business Insider reported that “Chick-Fil-A employees said ‘thank you’ in 95.2% of drive-thru encounters” (Taylor). And when the line gets too long for the drive-thru, Chick-Fil-A will send out their own drive-thru teams to take orders with a tablet from people. Rain or shine, those employees will be out there working hard for the customer whenever the drive-thru is too busy.

Read More
1001 Words | 5 Pages

The use of language, stage directions and dialogue.

Read More
803 Words | 4 Pages

Which might alter their options for lunch. Something that canes has always done is use cool fun sayings in the drive through. One of the famous phrase that they say is¨hey hey hey want some chicken today?¨(Jozirichard) These make the experience for the customer more enjoyable and fun as they are ordering their

Read More
1488 Words | 6 Pages

The stage performance did an excellent job being true to the play. The stage manager, who is

Read More
544 Words | 3 Pages

Like many other small theatre groups, CGT has never reach its full potential in community and audience development compare to the larger and more recognizable San Diego theatre companies. As the Executive Artistic Director, one of my short-term goals is to use the knowledge gained in the Organization Change and Leadership program to elevate Common Ground Theatre in the San Diego theatre arts community in order for it to be a nationally

Read More
1251 Words | 6 Pages

Upstage is back, downstage is front, right is left, left is right, out is up, break a leg but don't really, wings have nothing to do with birds, the catwalk doesn’t involve cats, and when the stage manager says move it means move. The theatre vocabulary is very confusing for the outside world, but for me it is my second language. More specifically, I have developed a passion for the technical elements of theatre over the years. The joy of being the “people in black” that can make amazing sets and produce incredible plays which goes unnoticed.. Although this discourse is much small yet complex it has helped me find out who I am but also in my academic skills through learning how to work in teams, solve problems independently but also how to be

Read More
512 Words | 3 Pages

The Greeks were the first to introduce the concept of theater. As a matter of fact, one performer, Thespis, created the idea of a chorus, which was a group of people that expressed opinions, gave advice, and had the author’s point of view. The chorus would be the equivalent to the “score” in modern theater. The International Thespian Society, an organization formed to honor student’s success in the theater, was named after Thespis. In Greek theater, the place that the actors performed was called the “paraskene,” while in modern theater it is called the stage.

Read More
634 Words | 3 Pages

In Margaret Visser’s essay, “The Rituals of Fast Food”, she explains the reason why customers enjoy going to fast food restaurants and how it adapt to customer’s needs. Some examples of the most loyal fast-food customers are people seeking convenience, travelers, and people who are drug addicts. First, most loyal customers are people seeking convenience. The reason why fast food restaurants are convenient because longer hours of being open, the prices are good , etc. As Visser said in her essay, “Convenient, innocent simplicity is what the technology, the ruthless politics, and the elaborate organization serve to the customer” (131).

Read More
504 Words | 3 Pages

Tilt Table Test A tilt table test is a test to find the cause of unexplained problems, including: Fainting. Dizziness. Falls. A drop in blood pressure when standing up (orthostatic hypotension). During the test you will be safely secured to a table that moves you from a lying position to an upright position.

Read More
673 Words | 3 Pages

For our group and our shared love of food we figured that a social norm that had something to do with that would be perfect for us. We decided that the norm to drive through a drive thru needed to be tested. Why should cars be the only ones with the fast access to fast food at their convenience? We believed that people should be able to walk through the drive thrus if it is more convenient for them.

Read More
1743 Words | 7 Pages

2015, 129). Each performer acquires roles which contain expected behaviours that are appropriate to the performance of that role (Willmott, 2018). When we perform our roles to other actors and to our audience, we view them as theatrical productions. Our performance displays

Read More
556 Words | 3 Pages

The second reason I need to conform to the in-n-out ideal would be that I had give great customer service. Our

Read More
1234 Words | 5 Pages

The term ‘physical theatre’ is tough to define briefly, but is most commonly explained as a performance wherein the narrative is portrayed through physical means and verbal narration, if at all present, is relegated to a minimal position. ‘Physical theatre’ is not to be confused with dance, though it may have similar characteristics. It can almost be seen as a midway between dance and theatre. ‘Physical theatre’ encompasses features from both art forms. I will be discussing how ‘physical theatre’ originated from these two art forms, as well as its development over the last three decades, by referring to the philosophies, training, rehearsal and staging methods of contemporary physical theatre companies from different parts of the world.

Read More
1069 Words | 5 Pages

Capacity planning This is the process of knowing the production capacity an organization needs to meet the changing demands for the products. It helps to determine the quantity of the product needed by a firm to meet the demands of its customers. The capacity planning elements for Walmart are; facility, product and service, and human resource.

Read More
1182 Words | 5 Pages

Besides the cold dishes, such as sushi and salad, I also had to deliver hot soup and heavy bowls of food on a tiny tray. In order to hold the tray steadily, I had to be extra careful to prevent the food from falling onto the floor. Since I cannot walk very fast in that way, I received harsh scolding from the manager for my low efficiency. The fortunate thing was that the other waiters and waitresses were very friendly. They taught me they way to work more efficiently.

Read More

More about Wendy's Theatre Framework

Related Topics

Open Document