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Administrative Services Transformation Paper

1598 Words7 Pages

What’s the Change
University of Michigan went through a 3-year assessment and design process to implement a Shared Services Center, which consolidate the diverse Finance and Human Resources administrative functions at each school or unit into a centralized service center. This centralized service center provides Finance and Human Resources services to the entire university instead of having each schools and departments to operate on their own. The change involves building a new office facility for the Shared Services Center, consolidating business processes to create more effective and efficient practice, as well as training and moving staff into the new service center. The Administrative Services Transformation (AST) website highlights the …show more content…

Through repeated communication such as weekly meeting and monthly update podcast, people will get the sense of urgency for this change. Another aspect that could encourage employees is to provide real-time feedback to their good work. For example, set up benefits & rewards system to encourage employees for their great performance. It would be essential to have constant communication with them for feedback on how to improve in the future. For example, the implementation of new business center with new procedures will improve efficiency and help alleviate the burden of manual work as a lot of the tedious work will be completed through automatic procedures. For the procedures that involve manual work, it will be more sophisticated and challenging, which create the possibility of improved compensation and rewards because it involve more brain power. In addition, in the implementation of these new business processes, it would be important to have everyone involved and contribute their own ideas and resources. For example, if they find some processes design ineffective or inefficient, ask for their feedback or opinion so that employees feel themselves included in this change process rather than be a passive

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