might be misjudged. For instance, if a healthcare provider needs to tell a hard of hearing patient her name she needs to utilize finger spelling to illuminate her name to the hard of hearing patient since our names are excluded in the British Sign Language. P2 Theories of communication: Hypothesis of communication is that branch of learning that deals with the standards and strategies by which data is passed on. In health and social care, there are two hypotheses of communication, Michael Argyle hypothesis (1972) who discusses communication cycle and Bruce Tuckman (1965) who discusses group interaction. Argyle’s hypothesis: The communication cycle is a normally utilized hypothesis of communication. It was initially created by Charles Berners in 1965; it was then changed by Michael Argyle, who was a social therapist, in 1972. The idea of a ‘communication cycle’ makes it clear that, keeping in mind the end goal to have viable communication, it must be a two way handle. As well as exchanging messages to others in a distinct, clear manner, medicinal services experts must have the capacity to react to the verbal input and in addition the non-verbal criticism or feedback. Along these lines, effective communication needs to include exertion from both …show more content…
The administration client tries to make significance of what the service provider have recently imparted to them. Here, we need to clear up and look at the amount of the data is being caught on. This clarification ought to be completed on a constant premise, not exactly toward the end of the discussion. At long last, stage six is at whatever point the message gets comprehended, and after that the collector of the message then turns into the sender of the new message as feedback. We should permit a lot of time for input, recalling that it will be both verbal and nonverbal; this includes listening with our eyes, ears and nonverbal communication or body
This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication.
These messages enclose information, and the senders of these messages intend particular meanings to reach the receiver of the message, who will then attribute a meaning to the message. The intended meaning may be varying from the meaning attribute to the message by the receiver. This is not only due to the words was used but also by the non-verbal messages that are also sent (Fielding, 1995). Heath (1997) stated that communication occurs in various ways and at diverse levels of awareness. Barber (1993, cited in Heath, 1997) states that communication is that sharing understandings and involves openness to the enquiry of another person, having attention, perception, receptivity and empathy towards that person.
M1: access the usefulness of theories of communication within health and social care environments Introduction In this assignment I am going to discuss the usefulness of argyles and the SOLER theory. Argyles theory of communication was invented by physiologist known as Michael argyle. Michael argyles communication cycle shows what everyone does when communicate and it is all about this constant cycle.
This theory was made by Michael Argyle (1925- 2002), who was a social psychologist. In the late 1960s he studied social skills, body language, non-verbal communication and interpersonal behaviour. In this study, he found that non-verbal signals can be much more important and useful than verbal communication when trying to trigger peoples’ attitudes and feelings. His research showed and found that the stronger the relationship between the people communicating so with close friends for example the much better eye contact. However, when the relationship is not very strong so when speaking to a stranger people don’t have very good eye contact and they tend to look away when talking.
Communication can either be untheraputic or therapeutic. Untheraputic techniques can be excessive
Doctor only needs to ask some basic questions about the sickness and give us some medicine and then finish the whole process. We can not even regard it as communications. Another limitation should be what if those patients who are not capable of communication, how they communicate with each other. Finally, it is about the external factors including environment, the patients’ living culture, which will also influence the patient’s physical situation. So if nurse want to apply interpersonal communication into curing process, patient’s characteristics and living environment should be
Effective communication is a key component of interprofessional practice to provide the best care for a patient treated by a multidisciplinary team. In my future profession as an occupational therapist there will be many important roles and responsibilities to consider across different specialities. Occupational therapists regularly work with nurses within an interdisciplinary team and the two health professions must practice effective communication, and the skills which foster the effectiveness. Occupational therapists, nurses, and the communication skills these professional require to work in an interdisciplinary team will be discussed. Occupational therapy is a health profession dedicated to supporting people in living their lives with meaning
1-Get the other person’s attention before you begin communicating with them 2-Communicate clearly and directly so that you get your message across 3-Adapt the way you communicate to a service user’s needs so that they are able to understand you 4-Use empathy to try and understand the other person’s needs, point of view or the way they might be affected by what you are saying to them
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
This could be to specific group, for instance a support group for deaf people, teaching service users or for meetings. In group communication, every individual participating will try and get their personal ideas and thoughts across, especially if they disagree with a point raised (Storming stage: Tuckman group communication theory). In health and social care, group communication is mostly used in a meeting arrangement, as it allows a number of different agencies or care providers with in one agency to focus on particular aspect of care, or on a service user and the care that currently being provided. Communications between Colleagues not only on a one to one basis but in a group setting is key, to everyone working successfully, the performing stage of Tuckman group communication theory. Within a health and social care an absence or lack of tolerance and understanding for fellow employees might create a negative emotional atmosphere, it may only personally affect two people, but will ultimately affect everyone working with them, and possibly decreasing the level of care to their service
Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having
She must understand the doctor's instructions and the patient's concerns. Her communications skills focus on both giving and receiving information as well as creating an environment of confidence. Some consequences of ineffective communication can be chaos, confusion, disorder, fear, conflict, inefficient systems, and wasted resources (Vertino, 2014). An ineffective communication can lead to errors in patient’s misdiagnosis and even medication on admission, during hospital stay, and after discharge, and whether these errors were potentially harmful.
My theory is the Uncertainty Reduction theory. The program was developed in 1975 by Charles Berger and Richard Calabrese. It is a communication theory from the post positivist tradition. It is also one of the only communication theories that specifically looks into the initial interaction between people prior to the actual communication process. The theory asserts the notion that, when interacting, people need information about the other party in order to reduce their uncertainty.
REFLECTION OF THE INTERVIEW 2.1 Description A component of the Effective Communication module, is an Inter-professional Education (IPE) enrichment activity and we were put into groups with the Pharmacy students. There were in total 2 Nursing students and 3 Pharmacy students. We were tasked to interview a healthcare professional. We interviewed Dr Edwin Lim from Tzu Chi Free Health Screening and Free Clinic (TCFC). He specialises in Family Medicine.
Interpersonal skills and effective communication among healthcare professionals are at the core of quality patient care. Interpersonal skills are defined by Rungapadiachy (1999, p.193) as “those skills which one needs in order to communicate effectively with another person or a group of people”. It includes verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, and assertiveness (Skills You Need, n.d.). The National Joint Committee for the Communicative Needs of Persons with Severe Disabilities (1991) defined communication as, “Any act by which one person gives to or receives from another person, information about that person 's needs, desires, perceptions, knowledge, or affective states.