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Assignment Task 1

1331 Words6 Pages

ASSESSMENT TASK 1

In this report, I am writing about a hospitality business which is one of the popular Japanese restaurant locating inside of QV that is in the corner of Swanton street and Lonsdale street in Melbourne CBD, nearby Melbourne Central and State Library – which is an important place of Melbourne city, QV is a great place with convenient expediency for transportation.
Hanaichi diversifying from the traditional sushi that springs to mind whenever Japanese food is mentioned, the company’s directors feels the need to introduce to the Australia public the wide range of food that Japan has to offer other than its tasty sushi.
With that in mind, the owner opened his first Hanaichi outlet in the heart of the Brisbane city offering Japanese …show more content…

Ensures employees are cross-trained to support successfully daily operations.
• Observes service behaviours of employees and providing feedback to individuals.
• Ensure staff team is groomed and dress to brand standards.
• Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Ensures employees understand customer service expectations.
• Ensures food quality and customer satisfaction
• Responds quickly to the customer request and concerns in a friendly manner.
• Provides a professional image at all times through appearance and dress
• Ensures complete and timely execution of corporate & local marketing …show more content…

Business plan:
1. Product quality: Food and entertainment are our products. They must be of the high quality and value.
2. Service: Our patrons are paying to have a good time. Their experience will suffer if service is not of the highest caliber. Each member of the staff will be courteous, efficient, and attentive.
3. Marketing: We will need to target our audience early and often. While the business is located in a central and accessible location, many people will have to be re-introduced to the neighborhood surrounding City of Melbourne.
4. Management: We will need to have a firm grasp on food, beverage, and labor costs. The dining or entertainment experience must be delivered in a fashion that will not only inspire repeat business, but also encourage word-of-mouth recommendations to others. Proper inventory, employee management, and quality control are key.
5. Relationship with external and internal stakeholders.
• Identify these stakeholders.
• Priorities them.
• Understand their needs.
• Engage with them.
• Monitor the engagement

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