Student Name MARIA DODAY
Student ID: 2133010
Module name: Health and Social Care
Module code: LCHS4003
Lecturer Name: DIOLA Bailout
Communication in Health and Social Care
Communication plays a crucial role in health and social care. Effective communication allows improving interpersonal relationships. This fact means that health and care service workers need to develop the proper communication skills to effectively communicate with service users. According to researchers, “people who use health, social care and early years services, are often dependent on care workers for obtaining and giving information” (Fisher, 2005, p. 53). As technology continues to provide benefits to various fields of human activity, the health and social care field is no exception. Today health and social care professionals effectively utilize these benefits, which provide considerable improvements in health and social care applications. A wide range of information and communication technologies (ICT) are used to enhance health and social care services (Martinho et al., 2013). Stephen A. Webb states that “new ICTs will come to have a decisive role in the complex field of
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71).
In general, observation of communication process depends on the reflection of one’s own skills and abilities, and helps to improve care workers’ sensitivity to the interpersonal communication. Liam Clarke and colleagues (2000) state that a care worker should assume “a primary professional responsibility for the success of the interaction” (p. 71). It is very important for the care worker to address any misunderstandings regarding the client’s communication (Dickson et al., 1996).
Analysis of the use of strategies to support users of health and social care services with specific communication needs in health and social