Communication expertise is the capacity of an individual to express information plainly. It is a method of expressing your point of view in a proper way that others could comprehend totally. Excellent communication skill is essential in health and social care context to communicate effectively and to create a good relationship with the service users. Effective communication includes active listening and understanding. There are different theories of communication, it includes: Cognitive theory: theory has as objective the study of intelligent systems, including the functioning of the mind. Cognitivism focuses the attention on the analysis of cognitive processes and the study of the possible forms of representation of knowledge that the mind can operate. Physiology, psychology, linguistics, …show more content…
Humanistic theory: There are two different theories created by Carl Rogers and Abraham Maslow. The Rogers’s theory of personality is based on the concept of organism, understood in its broadest meaning, that is, of psycho-physical totality. The organism cannot be divided into its smallest parts, as it cannot be traced back to the simple sum of the parts. Rogers considers the individual between mind and body. The central concept of this theory of personality is the Self. The focus is on the actualising tendency of the individual, that is, the self-realisation of one's self, which directs the personality towards differentiation, expansion, creativity, enrichment. Maslow's theory focuses his attention on the analysis of the motivations that push an individual to carry out a series of behaviours and on the characteristics that distinguish the healthy and self-realised personality; it is based on a hierarchy of needs, the so-called Maslow Pyramid (figure