Conflict Between A Patient Care Technician (PCT)

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I recently witnessed a conflict between a nurse and a patient care technician (PCT). The PCT who was assigned the nurse’s patient took the patient’s vital signs (VS) and the spirometry pulse oxygen (SPO2) saturation registered 81%. The PCT did not report the abnormal SPO2 to the nurse. When the nurse saw the low SP02 reading, she confronted the PCT in a demeaning tone, as perceived by the PCT. She asked the PCT why he did not report the low SP02 to her at the time that he obtained the reading. The nurse was very assertive towards the PCT as she attempted to satisfy her own concern (Borkowski, 2009). The PCT stated, “I do not know who you are talking to like that, but the patient’s SP02 was normal”. Apparently, when the PCT documented the

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