I am interested in the Customer Care Advisor position, advertised internally at DHL Express. I believe my training, experience, and proven ability as a Customer Service Advisor will allow me to significantly contribute to this position. I believe that my experience of two years as a Customer Service Advisor at DHL Express will help me for this position as I have acquired the knowledge and processes we have at DHL Express. I have also been trained in closing files and following up with customers for network traces. Furthermore, I have the ability to manage multiple responsibilities in a very busy environment, and have excellent skills in written and interpersonal communication. I am co-operative with other staffs, empathise with customers, open