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Ethical Dilemma Paper

812 Words4 Pages

Assume you are working for a company that provides cloud-based services. Your manager asks you to design a system that captures certain targeted pieces of information from in-coming customer data. This data will be used to improve their cloud-based services by understanding how its customers use the cloud service, what type of data is being stored, and if it is primarily personal or business data. 1) What ethical concerns can you identify? As a professional, we have rights that allow us to access the customer data using our system. What we do with the collected data is described to us as the part of our duty. But ethical dilemma arises when there is a conflict between the assigned task and the underlining personal beliefs. The first step of dealing with any ethical dilemma is to recognize the ethical issues …show more content…

• Is it negligent to not monitor customer data, as eventually it might be helpful for customers only? • Is the information necessary and relevant for the desired output? • Is our system secure enough to protect the customer data we collect? • Finally, if I were the customer, would I want the company to access my personal data and at what cost? 2) Using one of the ethical theories, explain either why designing such a program is ethical OR why designing such a program is not ethical under that ethical theory. The Consequentialist Theory: In the consequentialist framework, we focus on the future effects of the possible courses of action, considering everyone who will be directly or indirectly affected by them. The focus is on the outcomes and the conduct that achieves the best consequences is considered ethical. I am analyzing the situation with respect to the Utilitarian Approach within the consequential theory, wherein the goods and the harm caused by the action are weighed and if it does more good and least harm to everyone involved then it is considered

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