The value and capacity of service users as key decision makers at XXXX and informing how we can most effectively arrange the environment is increasingly recognised as a way to increase accountability.
User involvement in decision making can operate at multiple levels. However, there are often many practicalities to be overcome in order to achieve genuine user involvement in decisions about the home environment at XXXX.
Often the best models of user involvement are to be found within services for people who were formerly assumed to be incapable of contributing to their own or other peoples' welfare regimes. Many organisations working with people with learning disabilities, with mental health problems and frail elderly people now demonstrate the best practice with service
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Organisations need to look at all levels at which decisions about their service design and delivery are made - planning, managing, monitoring, evaluating. Questions that need to be asked include:
- Does the service at point of delivery enable the user to make his/her own informed decision about if and how to use the proffered service?
- How may we take users' views into account in all identified areas and levels of decision making?
- What are appropriate arrangements for facilitating our users to give us the benefit of their views?
- Are there some processes within our service where it would be mutually beneficial to have user participation?
Key points to consider at each stage:
- Is the information we give accessible - clear, comprehensible, relevant to their purposes and ours and is it