Introduction An information system is an essential to all existing large or small scale businesses as well if they want to potentially survive against their competitors. The firm is required to exercise the six business objectives and it must follow throughout the components of people, technology, and organization management if not there possible chances of failure. Now, I’m not emphasizing on Information system will be a solution to all IT infrastructure but it's a beginning towards achieving success. Information systems are supportive in the sense of replacing the outdated technology and enhancing its features so there aren't as many redundant data, errors, and miscommunication. Advancing the information systems tools to the business advantage …show more content…
In chapter four it states “the three components as described in the required readings as the “ripple effect model” in other words, when one level impacts the influences follow towards the rest of the levels”. The particular levels I'm speaking of ethical, political or social issues can cause complications to the new information systems because they yet have to adjust to the laws and rules beforehand although some may not apply to the existing laws. Which brings me to another perspective of protection of an individual privacy. I explained and will refer back to my presentation as a reference that this can be one the most problematic issue of digitizing customers data that these information systems or reps have the opportunity to monitor the customer every sale, trending patterns and more without the acknowledgment of the user. This complication has been around for some time and no alternative solution due to the massive amount of data collected and the controversial issue whether or not this is an actual improvement to the CRM system. Moving forward, the CRM IT infrastructure is a framework composed of five components for instance computer hardware/software and to utilize the CRM software it can be download and purchased from focusing on the tangible aspect which are computers hardware such as desktops, PC, even mobile that are apply to use for work purposes not to forget the servers, routers, switches all related back to the network that is shared with the hardware. Following that, it will take administrators to manage all the networks and software. I selected the four software types of CRM programs by how frequently it comes up during my research which I noticed were the SAP, Salesforce, Oracle, and Siebel software. This software managed to look past the