I am requesting four (4) liberal, introductory credits for prior learning in Interpersonal Skills. I have developed college-level knowledge in Interpersonal Skills through my professional experience working at Metro-North Railroad in a variety of management positions in the Maintenance of Equipment Department. For a period of 2 years I was a supervisor in the Equipment Management Information Systems group at the railroad where I indirectly had charge over five data entry clerks. I was later promoted to manager in the same group where I had direct charge of over three supervisors and the seven data entry clerks. In the 12 years that I’ve held this position, I’ve also had regular interactions with managers in and outside of my department on matters relating to rail car repairs, fleet/rail car performance, maintenance scheduling, project status, and safety management. In addition, I’ve provided technical assistance to various co-workers in using computer applications in creating presentations, spreadsheets, and databases. And for the past four years, I have held the title of Assistant Director of Reliability, Availability and Maintainability (RAM) reporting and analysis where I make presentations on the reliability of our railcars to the senior management of the railroad and to the vendors of our railcars while leading a team of two reliability engineers. So over the course of 18 years as a manager at the railroad, I’ve had to develop a variety of skills …show more content…
This includes learning how to increase one’s sense of self-awareness (e.g., goals, styles, strengths, weaknesses, how you are perceived by others), ways to insure clear and effective communication within a culturally diverse workplace, teambuilding and relationship building skills, and conflict management