If I Were A Clinic Manager Of An Urgent Care Center

Clinic managers are committed to ensure that the needs of the clinic as a whole are met, this includes its patients, physicians, nurses, and other medical professionals. As a clinic managers, one may hold many responsibilities such as “overseeing the well-functioning of their medical facility, including its staffing, financing, policymaking, and patient care” (TMIH, 2018). Therefore, if I was a clinic manager of an urgent care center and has seen an increase in complaints regarding long wait times, inadequate or incomplete information from staff during visits, and the relatively small number of insurance types accepted at the facility I would implement different quality initiatives. The initiatives I would use could hopefully increase patient satisfaction and potentially reduce healthcare cost.

The first initiative I would implement would be to use innovative technology. Healthcare organizations can use innovative

For years, healthcare organizations have been realizing and understanding the effects' employee engagement may impacts the patients overall experience. Research have concluded that there is an important connection between engaged employees and satisfied patients. According to the Advisory Board Company’s 2015 Survey, “for every 1 percent increase in employee engagement, an organization’s overall hospital rating increased by .33 percent and patients’ willingness to recommend the hospital increased by .25 percent” (Lee, 2017). As a clinic manager, I would use patient satisfaction as a balance measure and not just as a driver for outcomes. For instance, you can receive a good review from a patient because of the services that were provided but the patient can still end up with a negative outcome from that visit, such as an HIV diagnosis. Overall, good patient satisfaction and experience fits into the bigger healthcare picture and speaks volumes for an