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Effective Communication In Nursing: A Case Study

1240 Words5 Pages

Anna Vital (2013) explains that throughout the average person’s life, they will encounter and interact with 80,000 people. Whether these interactions be face to face and having a conversation, through written words in a text message or email, or simply smiling or nodding at somebody having a bad day. In these interactions, there is communication in all three mediums. Our spoken words, written statements, and gestures or body languages can reveal somebody’s personality and traits. In nursing, it is essential to be able to communicate vocally, written, and without even saying anything to the other. Hyo-Suk Song (2017) explains that, “Ineffective communication of critical care nurses can lead to higher levels of burnout and negatively affect …show more content…

The most important part of the job is the communication and connection between the patient and nurse. Often times people are not in the hospital for a positive reason. Patients desire comfort and respect with their encounters with any medical professional. Sitting down and intently listening can bring both of these aspects a patient is looking for. Alicia stated that, “everyone is going through something and it may not only be what the medical issue may be.” She insisted that it is too easy to be polite and take the time to listen to whatever they have to say. Alicia suggested that, “listening makes a person feel human” to show how important the other have of oral communication can be. However, she also emphasized, “to always attempt to avoid involving emotions between yourself and a patient.” Although so much of the communication in nursing is oral there is no way to be able to properly care for a patient without written …show more content…

The oral communication between nurses and their patients is the first step to properly care from somebody and then the information follows up a chain of command through oral and verbal communication and then is performed back down the chain it went up to return to the patient to receive the care that he needs. Every aspect of communication in nursing is essential whether it be listening or telling and writing or reading. Also, all members of the medical field from the start at the patient all the way to the radiologist who simply examines different tests and imaging medias must be able to effectively work and communicate together. The communication of the medical field as a whole is like a human body. It cannot function properly without a start somewhere and will fail if all the numerous parts do not function

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Nurses and physicians need to express themselves in a clear and precise manner, their message should rely on verification and collaborative problem solving. They need to displaying a calm and supportive demeanor under stress, maintenance of mutual respect, and authentic understanding of the unique role (Robinson, Gorman, Slimmer, Yudkowsky, 2010). Not everyone was born being able to express themselves in such a manner, therefore providing the necessary education and skills will help both nurses and physicians gain the confidence and competence they need to work

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While understanding communication between nurses is important, similarly, communication is also important to the nurse and other disciplines. I was able to witness effective communication between disciplines that focused on the patients’ health. One example of this was pertaining to a patient in the ICU room. The respiratory therapist discussed the patient’s current situation with the hospitalist. The nurse I was shadowing used successful communication with the CNA on duty to help assist with the patient’s current needs at that particular time.

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In 2009 the NHS constitution was published by the Department of health to help set key principles for all NHS bodies. The Department of health has last renewed the NHS constitution in 2013.The Department of health sets out that it will renew the constitution every 10 years (NHS constitution, 2015). The NHS constitution is there to provide a professional standard of care in a safe, high-quality environment. These values are in place to be a common reference for all NHS staff; patients and public so that they are striving towards the same principles and values.

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Outcome 5: Use Basic Communication and Collaborative Skills to Optimize Patient Outcomes Brenen Dapkiewicz NU 311 Fundamentals of Nursing Practicum Washburn University School of Nursing Knowledge Q1: Describe how you utilized several communication skills you were introduced to in class. During my long-term care experience last Friday, I was exposed to many forms of communication. There was non-verbal communication, where you could just see that a patient was maybe anxious or content.

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1.1 Identify the different reasons people communicate • To express wants/needs • Being social with peers • Asking questions • To express emotions and feelings 1.2 Explain how communication affects relationships in a work setting Communication is vital in a care setting, it can affect all aspects of care. In particular, communication can affect the relationships with service users and other colleagues. When effectively communicating with colleagues, managers or health professionals, will ensure that ideas and opinions are understood. In a care setting, it is a requirement to use teamwork and communicate effectively.

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Peplau (1988, cited by Betts, 2002, in Kenworthy et al, 2002) argues nursing as an interpersonal process. Betts (2002) argues that effective communication is intricate and obscure. Both the nurse and the patient are distinctive individuals, and they both bring with them their perceptions, values, interpretations and experiences to the interpersonal process. To achieve trust, the nurse must use openness, honesty and effective communication

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I will practice self-awareness of my expressions, tone of voice, affect, body language, and use of therapeutic silences in my current interactions with patients as a student FNP and ICU nurse, as well as with my friends and family. To gain the skills necessary to use a person- or family-centered approach, I will perform an “internal check” 3 prior to each patient interaction by scanning the chart and reminding myself to be emotionally as well as physically present for the patient. I will also connect with each patient with a smile and handshake and introducing myself and my role, maintaining awareness of my own body language. To improve my competency of “knowing the patient,” I will be comprehensive in considering the social, psychosocial, and spiritual factors that influence my patients’ experiences of health and illness. While gathering a comprehensive intake during interviews, I will also get to know my patients on an individual level through small talk.

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Introduction Nursing is provision of professional care to individuals, families, and communities in order to make them attain, maintain or recover optimal health and resume the good quality of life. Other than the receiving professional training and possessing well-trained therapeutic skills, nurses should also have good ability of interpersonal communication, because during the process of therapy, large amount of communications are involved in it. Nurses and patients will experience an inter exchange of information between each other so as to reach their mutual goals. Hildegard E. Peplau raised the theory of interpersonal relations, the theory explains the phases of interpersonal process and nurses’ roles in different phases, encouraging

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When the nurse fails to communicate successfully with patients, it costs. It costs in unnecessary pain, in avoidable deaths, in poor health outcomes and in the prolongation of

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Nurses must make sure our patients nonverbal and verbal behaviors match, so they receive the proper treatment and care. The messages must be clear to the providers, in order for patients to receive quality patient care and satisfaction. . When nonverbal signals match up with the words, they increase trust, clarity, and rapport. When they don’t, they generate tension, mistrust, and confusion (Jeanne Segal,

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Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having

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The trustors qualities, skills and behaviour with gestures and body language indicating caring, attention, warmth and patience are key to develop a trusting relationship (Rortveit K. et al. 2015). Trust was associated with nurses taking time, sitting down and answering questions, showing interest and expressing concern as well as sharing experiences and emotions (Rortveit K. et al. 2015). Nurses who demonstrated a commitment to person-centred care were seen as trustworthy professionals (Thorpe G. et al. 2014). Trust may be associated with communication, such as nurses informing about the risk, maintain confidentiality and relating to patients as adults, acting as advisor or patient advocate, being engaged and providing assistance (Rortveit K. et al. 2015). Rortveit K. et al.

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701 Words | 3 Pages

According to Bramhall (2014), Effective communication one of the basic skills of nursing staff, which enhances patient care. Add to this the communication plays an important role in showing empathy and thus it becomes easy for the patient to report positive experiences or even the bad ones. I think that the most important things are to communicate not only with the patient but also with healthcare team members. In addition, nurses need to be able to communicate successfully with all member of the health care providers and to provide and give the full information about the patient

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1.1 - Identify the different reasons people communicate People communicate for a range of reasons, which include; share ideas/information, express needs, socialise, express emotions, share experiences, receive support. 1.2 - Explain how communication affects relationships in the work setting Communication is essential in the work setting as it allows individuals to express their needs, to ensure action is in place to meet these. to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 - Explain ways to manage challenging situations

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It is important that active listening is being used so that the patient feels comfortable talking to you, if they see that you are in another world or if they cannot gain eye contact with you they will feel that they cannot trust you and may feel the need to not speak about their feelings. Being able to listen effectively could allow health care professions to be able to pay attention to non-verbal and verbal communication and also they would be able to be accepting and non-judgemental of their

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