My key responsibility is to ensure a great experience for all our customers. I accomplished this by proper training and oversight of the wait staff. I maintained a positive work environment through continuous communication with staff and customers. I address all complaints in a professional manner while offering atonement in a way that best benefits the customer and the business. During peak times, as the manager I step in where needed often bussing tables, taking orders and greeting customers.
As the sales associate I would greet customers and assist with the location of products. When we received inventory shipments I would check invoices for accuracy and restock the merchandise. I handled the sale of tobacco and liquor in accordance with the law. Closing the store I would document the cash on hand, account for the lotto sales, and perform light housekeeping.
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I constantly met or exceeded monthly sales goals by promptly addressing customer concerns, demonstrating empathy, and staying focused on the task of moving the customer towards a service contract. Through personal networking and online research I identified and brought new business to Unishippers. I successfully managed my accounts by constantly updating company files and maintaining contact with logistic supervisors.
While working at Retail Therapy I provided exceptional customer service by assisting in appropriate merchandise selection for various body types and occasions, thereby cultivating profitable relationships. I would update our social media platforms on new merchandise and sales initiatives using creative verbiage to drive an increase in customer traffic. It was my responsibility to design and implement creative window displays. After accepting shipments I would entered the merchandise into our inventory system with attention to