Personal Statement: The Qualities Of A Good Leader

Leadership Statement

I pride myself in being a good listener, and this has helped in all the leadership roles I held throughout my life thus far. I have experienced democratic leaderships through being a part of groups in college for class presentations, being a choir leader in my church, being a volunteer in a few projects, at my place of work and also as being a part of my family. The attributes of being a good leader has expanded with time through these experiences. Some of valuable leadership traits that I have been able to obtain and strengthen over time include: how to be a team player, effective listening skills, delivering constructive criticism, the need to understand people’s temperaments, and how to be a problem solver and a risk-bearer.

Outside my family, I thus appeared as very out-spoken, there was no form of intimidation as we were all alike in structure, and I was easily nominated for leadership roles and debates because of my personality. However, there was a twist to it upon gaining admission into college. Due to the environmental change, especially with respect to a heterogeneous sex, I had to take time out to study the nature of the competition, and the effect of the differences in gender before attempting to take on leadership roles. In the classes where I had to be a part of a group to do project, I try to take the initiative to encourage people to speak up and give ideas to the group and brainstorm to come up with ways that help the group to achieve our goals. In these situations I use my interactive and charismatic leadership qualities to get things going. Presentations are best when everyone’s opinion is critically considered and the workload is divided amongst the members in the group. I would get everyone’s phone number so I could schedule meeting times to coordinate together the work we have done at that time. I consider myself to be an outspoken person so I usually attempt to

As a customer care support, I positioned myself as a guide for customers as this could be classified as being a leader. I was faced with different types of customers from irate to silent; however, satisfying them was paramount irrespective of their personality. Achieving this required me to be knowledgeable about products and services of the company and be able to provide precise and quick responses to customer queries. I was soon assigned by my team lead as a coach for new hires who had been identified to have difficulties in multi-tasking. This helped me to be more time-conscious and disciplined. The strategy I used was to schedule them for a

30-minutes briefing session before working hours where new products and services and also complaints and resolution logging software was practiced. Within a month, they had become better customer care support as evidenced by feedback received from both customers and the team lead.

I therefore believe that no matter how challenging a situation presents itself, you can pull it through with the right mind-set and attitude whilst involving others to provide insight