90-day unconditional guarantee that if anybody is not pleased with your glasses you can return to exchange those for better ones or claim your money back. It also offers an excellent extended protection plan. There are doctors on staff who provide comprehensive eye exams for patients. Finally, pay later program, which gives you up to twelve months of no interest on your purchase and this make it affordable for most people (Lenscrafters.com, 2015). These strategies work to the advantage of the company to draw it mere customers. LensCrafters’ mission statement focuses on being the best company supplying eyeglasses by:
Creating permanent customers and this is by providing legendary customer service
Developing and energizing employees and their
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Customers get high-quality Eyewear. Before giving eye wares, the patients undergo accurate eye exams. Time is a value, and none will wish to delay in a slow system. The company assures the customers to get their desired service one-hour service or less that that time. The above services to the customers will always them to the services of the LensCrafters. Other clients incentives are that the LensCrafters conveniently located in the they are accessible to the customers with professional, friendly employees.
Manufactured Good Design and Process Selection
The manufacturing process in this industry is integrated into the service facility to provide rapid order response, yet not sacrifice quality. It is unusual for customers to watch their eyeglasses being made, and this service experience is considered added value (Collier &
Operation Management4
Evans, 2010, pg 110). The equipment used in the lab is the technologically advanced in the industry. The eyewear is manufactured to specifications in a clean, modern, and professionally run facility. Other issues LensCrafters would need to consider