Nurse Incivility Case Study

What is nurse incivility? What is the impact of nurse incivility within the workplace and how does it effect the delivery of patient care? Who is responsible for promoting awareness of incivility and ensuring a safe working environment? Nurse incivility is a term that describes undesirable behaviors towards others and promotes an environment of conflict and stress (Clark, 2013). Several of these behaviors include but are not limited to, physical and verbal intimidation, gossiping, complaining, lying and threats (Clark, 2013). Another more common term used for a person who demonstrates incivility is a “bully". The purpose of this paper is to clarify the concepts of nurse incivility in healthcare and identify ways to promote the safety of patients

Nurse mangers are responsible for establishing a no-tolerance environment, while providing education and awareness of workplace incivility and creating a relationship of trust among staff. Through the incorporation of huddles, staff meetings, and debriefings, staff can openly voice concerns of workplace incivility and gain support and education on how to prevent unprofessional staff behaviors (Hoffman & Chunta, 2015). Nurse Managers are also responsible for providing individual support and encouragement on the reporting of incivility within the workplace. Through positive feedback, job recognition and a shared decision-making environment, staff will have enhanced job satisfaction and be less likely to engage in unprofessional behaviors (Hoffman & Chunta, 2015). While prevention is optimal for violence within the workplace, the identification and acknowledgment of it is vital to understanding the cause and implementing a plan to eliminate it (Yoder-Wise,

Even though concepts have been identified to prevent and address issues of violence within the workplace, much work remains to be done (Yoder-Wise, 2015). Each member of the healthcare team can contribute to the prevention of incivility by maintaining their level of professionalism, addressing unbecoming behaviors and concerns through face-to-face “crucial conversations”, and continually using tools to enhance the education of others on the impact of incivility. Through these measures, each healthcare member can work to prevent incivility and promote an attitude of zero tolerance within the