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Positive And Negative Communication In Nursing

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Neuroscience tells that each human being have a different and unique way of communicating, speaking, and interacting, and that humans have different experiences of conflicts that allows one human to connect with the other (Teitelbum, 2016). Having the power to communicate with one another is a privilege, but being able to connect and speak from the heart is a gift. Nursing is a profession that allows a person to give comfort and care through an effective communication which bridges in healing a person’s body. Being unable to positively communicate with the patient causes an enormous struggle in building a relationship between the patient and the nurse. This paper will point out the positive and negative communication a nurse used to interact with her patient and will offer alternatives to improve the nurse-patient relationship. …show more content…

The Joint Commission in 2011 also described a clear and safe communication as timely, accurate, and usable (Arnold, et al., p.23). This positive quality of communication is evident in the interaction of Shona and the nurse, as the nurse asked Shona “Can you explain that further?” in regards to the situation that Shona is feeling — from this, the nurse is trying to understand Shona’s condition as she assesses the situation. In a nursing process, communication standards and skills are an integral component of knowledge (Arnold, et al., p.29) that allows nurses to understand a patient’s condition, thus, provide compassion and respect for their patients. This is evident in the nurse’s intervention to Shona’s struggles as she encouraged Shona to not to think about her conflicts and focus on happy things like her children— which shows empathy and

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Nurses and physicians need to express themselves in a clear and precise manner, their message should rely on verification and collaborative problem solving. They need to displaying a calm and supportive demeanor under stress, maintenance of mutual respect, and authentic understanding of the unique role (Robinson, Gorman, Slimmer, Yudkowsky, 2010). Not everyone was born being able to express themselves in such a manner, therefore providing the necessary education and skills will help both nurses and physicians gain the confidence and competence they need to work

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It is the responsibility of nurses to keep it confidential or disclose only the relevant information when required by law or if the person is at risk or a child is involved. It incorporates the fact that the nurses should not be taking advantage of the vulnerable health consumers such as children, older, frail and mentally ill people. It is the duty of nurses to encourage the health consumers to advocate for themselves when they are not happy about the care being delivered. It is also the duty of the nurses to create awareness about the professional relationship of health consumers with health practitioners. It guides nurses, not to get over-involved in therapeutic relationship, control emotions and reduce negligence.

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Each of these subdivisions require different means of knowing and communicating. Nurses may only be expected to know a small amount of information on a wide variety of diagnoses, while a doctor may be expected to know a far larger amount of information on an even wider scale. There are also certain expectations for communicating among and within these subdivisions. Means of communicating within the nursing community is often far different than that of doctors and even so, communication between doctors and nurses. Though these means of communication may differ between subdivisions of the medical community, it is essential that all members are aware of the proper means of communication, as well have enough knowledge about the topic at hand to correctly interpret the information received.

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This learning actively greatly assisted in building my confidence, which I required in order to be successful in the new graduate RN role. Good collaborative working relationships are based on clear communication and collaboration with the patient and all members of the healthcare team. (Kieft, et al. 2014 ) This semester I had no issues with regards to speaking with physicians and other members of the healthcare team, and I continued to actively participated and contributed to daily rounds on all 3 critical care units.

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Therefore, for the nurses to succeed in reassuring, motivating, empowering and understanding Mary’s concerns, they must be able to communicate effectively with her and her family (Randall

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Peplau (1988, cited by Betts, 2002, in Kenworthy et al, 2002) argues nursing as an interpersonal process. Betts (2002) argues that effective communication is intricate and obscure. Both the nurse and the patient are distinctive individuals, and they both bring with them their perceptions, values, interpretations and experiences to the interpersonal process. To achieve trust, the nurse must use openness, honesty and effective communication

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This is because the effective communication through patient-centred care allows patients and healthcare professionals to form a therapeutic relationship resulting in better health outcomes. Moreover, patient safety is ensured when members of the healthcare team communicate effectively as this ensures quality and continuity of care. Effective communication also impacts the accuracy of documentation which is an essential component of patient safety. With the influence of communication on patient safety, further research such as longitudinal studies as well as experimental studies must be conducted to establish these findings. Furthermore, the government could take further steps to decrease the adverse effects of ineffective communication while increasing the benefits of effective communication through the implementation of rigorous standards in regards to the communication skills of healthcare

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On the other hand a mental health nurse should be aware of “their own non behavioural body language” before dealing with a client. It is important for a nurse to educate themselves regarding “body language” how it is being used when interacting with a client and also not to “over interpret non verbal communication” (Egan, 2010, p.147). A mental nurse should be mindful to different backgrounds and the sensitivity of different practices with concerns of using eye contacts and body languages with genders. Touch is another form of non verbal communication and also it is an important factor of therapeutic communication as well. Touch “can be used as a means of reassuring and/ or breaking down barriers between nurse and client”

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A was mobilised by the physiotherapists the day after her operation with a zimmer frame and assistance of two. As Mrs. A was previously independent with no aids to help her walk she would need intensive physiotherapy to get her back to her baseline. Mrs. A was discharged to a community hospital on a rehabilitation ward five days are being admitted, (Ojomo,2004) defines communication as the process of sharing ideas, feeling thoughts and messages with others. Good communication skills is a key Part of nursing, it helps to keep the patient safe and to deliver appropriate care to the patient. Without good communication skills could mean to cause harm to the patient unintentionally.

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Introduction Nursing is provision of professional care to individuals, families, and communities in order to make them attain, maintain or recover optimal health and resume the good quality of life. Other than the receiving professional training and possessing well-trained therapeutic skills, nurses should also have good ability of interpersonal communication, because during the process of therapy, large amount of communications are involved in it. Nurses and patients will experience an inter exchange of information between each other so as to reach their mutual goals. Hildegard E. Peplau raised the theory of interpersonal relations, the theory explains the phases of interpersonal process and nurses’ roles in different phases, encouraging

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According to Julia Wood (2004), “communication is a systemic process in which individuals interact with and through symbols to create and interpret meanings. However, Sheppard (1993) suggests that, in the nurse–patient relationship, communication involves more than the transmission of information; it also involves transmitting feelings, recognizing these feelings and letting the patient know that their feelings have been recognized (M, 1993)”. It is a two way process. The patient conveys their fears and concerns to their nurse and helps them make a correct nursing diagnosis.

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Within this exercise, I have learnt that it is important to understand how non-verbal messages are conveyed and how active listening is quintessentially important to building a therapeutic relationship (reference). However, it is important to have knowledge of all communication skills as this allows them to be used interdependently. This allows the HCP to provide the appropriate, respectful conditions that enable a positive change to happen (Stickley and Stacey

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Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having

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(2015) states adopting a listening attitude and demonstrating that one is trying to understand is must for a nurse to develop a trusting

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According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.

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