Publix Market Case Study

317 Words2 Pages
Publix Market was founded in 1930 as a privately-owned company in Winter Haven, Florida by George Jenkins. The founder had two main focuses. The first was to create the best shopping experience for his customers. The second is to create the best working environment for his employees. They have continued to have growth in a very challenging retail space. Publix has little fewer than 200,000 employees and 1,110 stores locations across seven states in the southeastern United States.
Publix’s focus is on enhancing the customer service, which has helped to differentiate them from competitors and has kept the customers satisfied and wanting to come back. The customer’s experience is paramount for Publix and has been demonstrated consistently