Salespeople at Ivan Smith Furniture and any business should strive to maintain good relationships with their customers in which is largely determined upon the level of value and the satisfaction provided the customer (Hunt et al., 2021, p.39). The best strategy for any company in any industry should be for their customers to have a good experience with the company so that the customer will come back, lead others to your company, or
This is one of the best ways that he has found to engage employees in dialogue and find out what is working and what is not for the company. Once a quarter, REI holds a meeting of about 200 employees. But, instead of putting each employee on the hot spot, they arrange post cards around the room and employees can write their questions on the card. As well at the quarterly meetings, Rei has opened up communication online for employees to ask questions or voice any concerns that they may be having. Rei has control over operations by selling in stores, online, and by magazines.
Warehouse vending Clean neatly arranged stores, knowledgeable employees Project oriented Eliminate non-core businesses Detail oriented Increased offerings Reduce inventory Broad product offerings More customer friendly Improve customer service Cost savings to customers Point-of-sales communication New computer systems Task and result oriented Increase in major appliance sales Everyday low prices as opposed to promotional
Study results showed increased employee satisfaction and a reduction in employee turnover rate. (Brunges, M., & Foley-Brinza, C.,
Giant Food Stores is a prominent grocery chain in my community that plays a crucial role in providing essential services to residents. However, like many retail entities, it faces significant human resources (HR) challenges that affect its operations and the quality of service it can provide. These challenges are reflective of broader trends in the retail industry and highlight the complexities of managing a workforce in a fast-paced, customer-oriented environment (Zboraj, 2023). One of the primary HR challenges for Giant Food Stores is staff turnover. The retail sector is known for high employee turnover rates due to various factors such as the physically demanding nature of the work, the need for flexibility in scheduling, and often, the
Online customer service centers are systems set up to provide support to customers throughout the complete sales process (Watson, Berthon, Pitt & Zinkham, 2008). This can be in the form of answering customers queries, providing information and prices on products or services and making suggestions to customers. After sales service is one form of customer service used by businesses today in retaining their customers. This is a way of building better relationships with customers and gaining their loyalty. In gaining customers’ loyalty, businesses often see an increase in sales, and by extension, an increase in retained customers and profits.
Thirdly, I believe that flexibility is very important today with the employees, because if the working hours are not flexible, they tend to either do not prefer working here or when they get the opportunity they move out. So if wee summarize, in my experience I believe that wages, growth and flexibility are the main reasons that cause turnover in the
Mariah’s should focus on bringing in employees who love what they do and train them to place customer service first, creating a welcoming and professional
Their employees are given the opportunity to work in a nurturing and thriving environment. The leaders of CarMax have put their words into actions for their employees to benefit from. Their efforts have earned respect from the employees as seen in feedback from employees on their website. The employee development and training initiatives are one of the biggest impacts they can have on their employees. “Training and development play a vital role in the effectiveness of an organization” (Falola, Osibanjo, & Ojo 2014).
First of all, Harrah’s Entertainment is lowering turnover. Because the current incentive play makes high employee turnover which is not working to improve customer service, so Harrah’s management is lowering turnover. “Turnover rates were estimated to be higher than 70%, but there was no quality reporting on turnover, no information on average tenure, and no analytical breakouts of how different areas
Staff-Education It is found that the top officials of Zara are quite keen and focussing on customer service; therefore, the basic requirement to train their employees is one of their topmost importance. However, it is important from the prospect of Zara to train provide adequate training to their employees that would help them to enhance their overall productivity and efficiency to the utmost level (Lockett, et al.,
It's indicative of a dysfunction within that work environment. Turnover can generally be attributed to several factors: unclear expectations, lack of company direction, an poor middle management. This is why it's key to research company ratings. During the interview, instead of asking "what's the turnover rate", ask, "what's the average length of employment?". The first question could make you appear intrusive.
Factors of employee turnover can be grouped according to the extent of the possible impact to them, highlighting three groups: managed, partially managed and unmanaged. The first group includes material factors of production and life of the workers (character, conditions and organization of work, the provision of different material goods). The second group includes subjective factors of production (satisfaction workers of various parties to the industrial activity).
Employees with current skills and expertise are generally more potential for the growth of business. To satisfy the actual demands of diverse customers within a freshly opened up store on completely new area demands apparent perception of the consumer user profile for the reason that spot to pick the actual share. The training practice facilitates staff to use their occupations efficiently according to correct information, skill, comprehending and sources. Workers distinguish spaces among their information and ability prior to starting training and advancement practice. Q.3
One essential principle of Kaizen is that there are always continuous improvements to be made and there is never an end to the strive of excellence. Employees are required to work on the improvement implemented and explore different ways to make crucial process more effective and efficient for the company. Similarly, in training and development, Sony believes that the development and vitality of its employees is a main factor that drive Sony’s dynamic growth in the market. Sony recognizes its employees as important management assets and essentially focuses on the growth and development of its employees as a fundamental basis for the growth of their company. Hence, Sony provides various on-job-learning experiences for its employees, providing them with real-life challenging problems that aims to help to enhance its employees’ personal growth.
