Secondary Real Goal Agreement

226 Words1 Pages
For FL, the primary stated goal is to provide the ultimate customer service experience. The secondary stated goal is to to commit to giving back to the local communities. The primary real goal is to be as profitable as possible. The secondary real goal is to be the number one grocery store chain. The goal conflict that occurs within the FL organization is that they try to provide the best customer service experience for customers, but they have employees that are just there to cash a check. Goal agreement takes place when a cashier tries to provide the best customer service experience to the customers that they serve. I believe that the goal fits because in order to obtain the largest profit and to be the largest grocery store chain,