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The role of effective communication in health care
Teamwork in the healthcare field
Teamwork in the healthcare field
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Clinical Microsystem Throughout the daily health care facility, microsystem is continuously at play. At my time in the hospital I observed register nurses, CNAs, physical therapist, and dietician come together effectively to help assist the patients overall safety and health concerns of the patient needs. I spent the day shadowing a nurse and observed the element of the microsystem at work. During this time, I recorded my observations of the nurse throughout the day such as patient care, tasks, medications, charting, and other duties.
This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication.
An experience I had involving ethics in relation to an interprofessional collaboration was in my present nursing case. Prior to me starting my patient a 13-year-old girl had a severe asthma attack and went into cardiac arrest, died and was brought back to life this past February. Although the EMTs were able to bring her back, she has been in a coma ever since. What makes this case an ethical dilemma is that several months ago the doctors wanted to diagnose her as brain dead and remove her from life support. Through the use of medical terminology, lack of understanding about her daughter’s condition and unempathetic doctors they managed to convince the mother that her child had no hope of survival.
The Joint Commission has discovered that poor communication leads to more sentinel events (Finkelman, 2011). This is why as the leader I need to make sure the team is competent at all times in policies and procedures as well as, standards of care guidelines. When communicating it is important to consider the values of others along with their feelings, opinions and cultural differences. The dynamic interaction of communication has many ways of sending and receiving messages it is very important to develop a trusting relationship with the interprofessional team. This can be established by using active listening, giving a teammate the right amount of time to answer a question and responding with information that is thorough.
The purpose of this paper is to discuss the seven principles of patient-clinician communication and how I apply three of the seven principles to interactions with patients I care for. Next, this paper will discuss the three methods being used to improve interdisciplinary communication and what my area of practice is currently utilizing. Lastly, this paper will discuss the ethical principles that can be applied to issues in patient-clinician communication, the importance of ethics in communication and how patient safety can be influenced by team communication. Principles of Communication
(Cite), the extent to which organisations are coordinated is pivotal to the success and failure of collaborations. Coordination also relates to the mechanisms of interpersonal communication and information exchange. When partners cannot effectively exchange information as expected, they will not properly coordinate delivery of care and other aspects of the partnership working. In other words, lack of information exchange will result in a lack of coordination, and, by extension, lead to conflict. This conflict can be handled by fostering greater interpersonal communication between partners.
Good communication skills is vital in a healthcare and social care setting. Care professionals need to have effective communication skills because it helps them to develop relationships and demonstrate that they care. Effective communication allows carers to express trust, understanding and support, so that they can make the service user feel as comfortable as they can. The service user and the healthcare professional need to understand each other clearly in order for the service user to receive the best possible care. As a way of promoting diversity, diferent relationships can be with established with diferent types of communication.
Group: Group: A group is a collection of people or individuals who coordinate their individual efforts. They could be working independently but at some juncture their efforts are coordinated. Team: Team: A team is a group of people who share common goals and challenges and they work harmoniously to achieve their set goals. They are bonded mutually to the goals and challenges and eventually they assume collective accountability (The Business Journals, 2013).
Teamwork and communication are essential factors in nursing. The emergency room relies heavily on teamwork and communication. The triage nurse relies on other nurses for help when she is busy with other clients. The triage nurse remains consistently busy settling clients in the rooms. Two clients came in at the same time, one with chest pain and the other one with shortness of breath.
According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.
G., O 'Brien, K., & Saha, S, 2016). Poor communication can also lead to mistrust of medical professionals as the patient may not understand what is occurring, leading to nonadherence to medical care and thus impacting on patient safety (Cuevas, A. G., O 'Brien, K., & Saha, S, 2016). What barriers to effective communication are described?
Broken communications that was observed was at first everyone seemed to be doing the same thing with a patient and a lot of running around. After a couple of minutes the team was able to work out a plan where each had a specific patient that they were taking care for. This simulation demonstrated how important it is to communicate with each member of the healthcare team. It also demonstrated that it is important
For communicating in this situation I should promote active listening and open questioning. This should help me to find out as much information as possible which should lead to a more thorough conclusion. Also clear and concise interaction with other professionals like the multi-disciplinary team is highly important. To solve a lot of problems that may arise when caring I will need to show assertiveness and good advocacy skills.
When a Nurse, Doctor, Medical Assistant or even a Front Office Assistant is communicating with patients it is of the highest importance to communicate very well with that patient. Miles, J. (2008). In this specific field communication is essential for the healthcare professionals to listen to the patient; if the breakdown begins here the communication from this point forward will not be sufficient. The Assistants will not have the proper information to provide to the Doctor; therefore they are unable to properly assess the issues related to the patient. If the Doctor is not knowledgeable of the patients concerns they look badly in the eyes of the patient, and the patient will loose faith in the ability of the Doctor as well as the office.
1.1 Background Cross-functional teams have increasingly become popular as they are associated with enhanced decision making and problem solving capabilities, enhanced capabilities for sustaining an end-user customer focus, improved creativity, knowledge creation and organizational learning (Slepian & Koos, 2002; Wong, 2005). However, studies have identified the factors which mediate the effectiveness of such teams as including cultural differences (Ross, 2006), communication issues and team member social skills (Brandt, England & Ward, 2011). According to Dolphin (2005) internal communication facilitates meaningful exchange between individual employees and work groups from different organizational functional groups, organizational levels and specializations. Parker (2002) maintained that effective communication facilitates successful decision making and improves innovativeness, creativity and problem solving capabilities among teams.
