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Importance Of Communication In Health And Social Care

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Good communication skills is vital in a healthcare and social care setting. Care professionals need to have effective communication skills because it helps them to develop relationships and demonstrate that they care. Effective communication allows carers to express trust, understanding and support, so that they can make the service user feel as comfortable as they can. The service user and the healthcare professional need to understand each other clearly in order for the service user to receive the best possible care. As a way of promoting diversity, diferent relationships can be with established with diferent types of communication. For example, between carer and serviceuser, a more personal relationship is expected as the carer is with …show more content…

• Eye contact- maintaining eye contact is an important way to show that you are engaged and listening.
• Body language- This is the type of non-verbal communication. There are different ways you can use your body to communicate a message such as facial expressions I contact body positioning and body movements each of these will deliver a different message. For example not having eye contact might show that you are on interested in what the person is saying.
• Sign language- British sign language is used by individuals in this country, Sign language means communicating using gestures facial expression and body language sign language is used mainly by people who are deaf or have hearing impairments.
• Makaton- Makaton is a form of language that uses a collection of symbols and signs, it is often used with those who have learning or physical disabilities or hearing impairments.
• Written communication- written communication is the process of communication in which messages what information is exchanged by writing down the …show more content…

He Identified four main stages of group development, which included the stages:

1. Forming, which is when someone meets someone new or more than one person meet and start to share knowledge and information this might even be information about yourself and the other person
2. Storming, which is when the task is given to the group members. Storming is when say a team or group of people put ideas across to each other and discuss these ideas. This stage is also where the more dominant group members start to emerge, well other less confrontational members stay in their comfort and security zone.
3. Norming, when the group have finished storming they start to move onto norming which is when everything becomes normal and the group gets used to each other and decide to start communicating without difficulties and without any kinds of problems. Group members start to recognise skills and talents and a sense of community is established.
4. Performing, when the team starts to work together properly and get everything done. Group members are loyal and supportive and capability in all group members is seen. (Prezi, 2017)

3.1

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University of the People PSYC 1111-01 Learning Journal Unit 4. Effective communication between healthcare providers and patients is crucial to quality health and social care. This improves the overall well-being of the patient and helps build solid relationships with the patient, their family members, and colleagues. As Lee (2021) puts it, effective communication within healthcare settings can directly or indirectly impact the care provided and the relationships built.

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The forming stage refers when the team meets the first time and identifies its limits with their new colleagues. The storming stage refers when the team has some information about the team and become more argumentative when trying to make a point. Norming stage is when the group establishes the ground rules and start working effectively. Performing stage refers to the phase when the group performs effectively and achieves the project’s goals and objectives.

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There have been many theories formed on the concept of team dynamics and group working but the most interesting of all is the theory of “Stages of Group Development” by Bruce W. Tuckman, where he explains how a group has to go through different stages to come together and complete a task. The interesting thing about Tuckman’s model is that, it is not based on actual research and but rather a hypothesis based on studies published on group development . In this model of “Stages of Group Formation” Tuckman explains how a group formed through different stages. According to Tuckman the first stage of group formation is forming.

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In health and social care settings, psychological theories can improve the understanding of relationships. However, there are various relationships in health and social care such as service users their families and friends, service users and care workers, between care workers and between service users. It is very important for care professionals to initiate a successful working relationship. According to Nolan, Moonie and Lavers (2005), when the health and social care professionals uses their communication skills when working with individuals, they develop very good relationship with their colleagues as well as the individuals that they work with.

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The first stage of developing a group is forming. Forming is defined as pulling people together that have different knowledge, skills, and ability. Casey and I had already discussed being in a group together on the second or third day in the class. When the time came for us to pull more people into our group,

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Effective communication allows improving interpersonal relationships. This fact means that health and care service workers need to develop the proper communication skills to effectively communicate with service users. According to researchers, “people who use health, social care and early years services, are often dependent on care workers for obtaining and giving information” (Fisher, 2005, p. 53). As technology continues to provide benefits to various fields of human activity, the health and social care field is no exception.

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They are willing to ignore their ego to fulfill the common task of the group. A group of six members is great in my opinion. The members in a small group interact more regularly, and recognize individual contributions than a large group. The ability of the members will be disclosed to interact and achieve the best effect.

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There are different types of nonverbal communication. Body movements is a different type of nonverbal communication. Body movements are the most noticeable elements of nonverbal communication. Body Movement consists of posture, gestures, face and eyes. A posture can say a lot of a person.

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1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.

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These gestures are a way to convey, “I am listening and understanding you”, without actually saying it. Men also use paralanguage during communication, but do also less frequently, and it is usually just to confirm someone’s comment or to say, “I agree”. Physical space is also a type of nonverbal communication. Men are much more likely to command and use personal space than women. Men often prefer face-to-face communication, with the opportunity to shake hands or pat someone’s shoulder.

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Eye contact also plays a vital role in effective communication. There are times when we experience words that come out of our mouth and the ways we communicate through our body language are totally different. In this kind of situation, the receiver has to determine whether to believe verbal or nonverbal message. Regularly the receiver would select the nonverbal as it is more natural and it truly displays the speaker’s true feeling and intention. The gestures such as the way we sit, how fast and how loud we talk and how much eye contact we make send strong messages to the receiver.

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Therefore, members of homogeneous groups will be more likely to have friendship relationships with others in the group and, thus, have lower levels of coordination/communication problems and conflicts than those ones in the heterogeneous groups. Hence, the effectiveness of the homogeneous groups can be seen as higher than the effectiveness of heterogeneous groups. However, group members, who share different characteristics, tend to make better group decisions as there are more points of view presented. Such groups also may perform at a higher level because of diversity of resources at disposal. So, all in all, the group composition has an impact on group’s effectiveness, but from different perspectives.

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